CAR WASHES
A stopped tunnel is a closed store.
Conveyor, blowers, pumps, and chemical systems maintained across every site, with attendants able to flag a fault the moment the line stops.
WHAT CHANGES
Operators growing past a handful of sites hit the same four walls. Raceway Car Wash described all of them before moving off spreadsheets.
The tunnel stops, the attendant calls whoever answers, and nothing about it is written down.
The fault is logged against the specific piece of equipment from a phone, so the third time it happens you can see it was the third time.
Preventive work is scheduled by date, so a site doing 400 cars a day gets the same attention as one doing 120.
PMs trigger on wash counts, so the equipment carrying the volume is serviced on the volume it carries.
Chemical and parts stock is whatever is in the shed at each site.
Consumables come off stock against the work order, with reorder points per site rather than a guess on a Friday.
You are opening sites faster than you can standardize how they run.
Asset lists, PM schedules, and checklists copy to a new site instead of being rebuilt, so site twenty runs like site two.
RESULTS
Measured across UpKeep customers in an independent Forrester study.
90%
Reduction in technician time spent filing work orders and finding asset information
KEY WORKFLOWS
One roving technician covering a dozen sites is the normal case. These are the hand-offs that make that work.
NOVA
Nova is UpKeep's AI assistant, and it builds apps. Describe the tracker you keep rebuilding in a spreadsheet and Nova builds it against your own equipment and work order data.
See how Nova worksPRODUCTS
These are apps, not an edition. Most operators start with the CMMS and Parts, then add Edge on the pumps and motors that fail most.
Maintenance CMMS Work orders, preventive maintenance, asset history, and parts. The system of record everything else hangs off.
Explore CMMS →
EHS Safety Incident capture from the floor by phone or voice, with OSHA 300, 300A, and 301 recordkeeping.
Explore Safety →
Training Learn Procedures, courses, and certifications tied to the people who do the work.
Explore Learn →CUSTOMER STORIES
Moved 44 sites off spreadsheets and onto proactive maintenance while scaling toward 200.
Raceway Car Wash
Read the story →
Keeps kitchen equipment running across a footprint measured in thousands of sites.
Chick-fil-A
Read the story →
One operator runs maintenance across every restaurant he owns from a phone.
McDonald's
Read the story →
Moved campus crews off paper and onto digital preventive maintenance and work orders.
Caltech
Read the story →
Standardized maintenance across one of the largest custom restorative labs in the world.
Glidewell
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Moved from 60% reactive work to 20% by putting every asset on a recurring PM schedule.
Industrial manufacturer
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Shifted work from reactive to preventive and brought maintenance costs down with it.
Layfield Group
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Replaced paper tracking and manual data entry across the plant using Nova.
Sprinturf
Read the story →It is the system an operator uses to log faults on tunnel equipment, schedule preventive work on wash counts rather than dates, and see what each site costs to keep open.
The measure that matters is how long a tunnel sits stopped, because that is revenue rather than an inconvenience.
Yes. PMs run on meter readings, so a conveyor or blower is serviced on the volume it has actually done. That matters in a chain where site volumes differ by three or four times.
Yes. They scan a QR code on the equipment and submit from a phone with no account and no paid seat. The site and the asset come attached, so a report is useful without any typing.
That is the normal case for this segment, and it is what the mobile app is for. The technician sees the queue across every site with history attached, and closes jobs in front of the equipment.
What changes most is triage: with a record, the third failure on the same pump is visible as a pattern instead of another callout.
Yes. Stock is held per location with its own reorder points, and consumables come off against the work order that used them, so usage per site is real rather than estimated.
You pay for the people who create and close work orders, not for tunnels or sites. Attendants reporting a fault do not consume a seat, so a chain of thirty stores can run on a handful of paid users. See the pricing page for current tiers.
Weeks. Start with one site: import the equipment list, put codes on the assets that stop the line, and set PMs on wash counts for those.
The same setup then copies to every other site, which is the part operators expanding quickly care about most.
FREE RESOURCES
Practical guides and research from the UpKeep team. No cost, no sales call required.
A fully staffed plant still loses hours to failures a retired technician would have caught in minutes. This playbook reframes the problem: knowledge is disappearing because no system was built to capture it. It lays out a three-part framework for closing that gap and shows what changed at one plant that stopped hiring its way out and instead started capturing what its people already knew.
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This year's report reflects a fundamental shift in how maintenance creates competitive advantage. While 90% of teams recognize what drives reliability, only 25% can consistently execute it. The gap between knowing and doing has become the defining challenge and opportunity of 2026.
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Effectively managing change enables maintenance teams to implement new technologies, streamline processes, and foster continuous improvement, all of which are necessary to thrive in today’s fast-paced environment. This guide outlines essential change management models
Get the guideLearning center
Four topics that come up when a chain outgrows spreadsheets.
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Bring the equipment that stops your line most often. We will walk through the PM schedule and what the record would show after a quarter.
See how UpKeep can transform your operations.
