HEALTHCARE
CMMS Software for Healthcare Facilities
The building cannot close for a repair.
Facilities and equipment maintenance for hospitals, clinics, and senior living, with the inspection record ready when the surveyor arrives.
- Free request submission
- Inspection record built in
- Works on a phone
WHAT CHANGES
What a CMMS changes in a healthcare facility
A hospital never shuts, so maintenance has to happen around care. These are the four things facilities teams tell us they are trying to fix.
Requests come from nurses, clinicians, and admin by phone and in person, and the facilities team has no single list.
Anyone submits from a phone with the unit and room attached, and it lands in one queue that can be triaged by urgency.
Life safety and environment-of-care rounds live in binders, and survey prep means reconstructing months of paper.
Rounds are scheduled work with photos, timestamps, and sign-offs, so the evidence exists because the work happened.
A chiller or air handler fails and the first sign is a complaint from a patient floor.
Sensors on critical plant report continuously, and a reading out of range opens a work order before anyone on the floor notices.
Contractors service critical equipment and their paperwork never reaches the asset record.
Contractor work is assigned in the same system, so the asset history is complete when someone asks who touched it last.
RESULTS
Results from healthcare facilities teams
Measured across UpKeep customers in an independent Forrester study.
90%
Reduction in technician time spent filing work orders and finding asset information
KEY WORKFLOWS
Maintenance workflows across a healthcare facility
Facilities, compliance, and critical plant are one job in a hospital. These are the hand-offs that matter.
An environment-of-care round comes due
Critical plant starts drifting
- Edge A temperature or vibration reading on a chiller or air handler moves out of range.
- CMMS A work order opens with the reading attached, before a patient floor notices.
- Facilities The history stays on the asset for the next capital assessment.
NOVA
Build the round your surveyor asks about
Nova is UpKeep's AI assistant, and it builds apps. Describe the round, log, or report you need in plain language and Nova builds it against your own asset and work order data, without a project.
See how Nova works- Build an environment-of-care round that requires a photo on any failed item.
- Which assets had the most emergency work orders in the last six months?
- Show me PM compliance by building for the last quarter.
PRODUCTS
Healthcare maintenance software features
These are apps, not an edition. Most teams start with the CMMS and add Safety and Edge as the compliance load grows.
Maintenance CMMS Work orders, preventive maintenance, asset history, and parts. The system of record everything else hangs off.
Explore CMMS →
EHS Safety Incident capture from the floor by phone or voice, with OSHA 300, 300A, and 301 recordkeeping.
Explore Safety →
Training Learn Procedures, courses, and certifications tied to the people who do the work.
Explore Learn → Work Orders Requests in, work assigned, and a record of what was done, from any phone on the floor. Explore → Preventive Maintenance PM schedules that trigger on dates, meter readings, or hours run, so work happens before the failure. Explore → Facilities Space, occupancy, and building systems for teams that maintain property rather than production. Explore → Asset Management Every asset with its history, cost, documents, and hierarchy, from the site down to the component. Explore → Edge Sensors Wireless condition-monitoring sensors. A reading outside your range opens a work order on its own. Explore → Parts & Inventory Spare parts, stock levels, and reorder points, consumed against the work order that used them. Explore → Capital Planning Asset condition and replacement forecasting, so next year’s budget is based on real history. Explore → Providers Outside contractors working in the same system, with their work visible alongside your own. Explore → Nova The AI assistant that answers questions about your data and builds custom apps from a description. Explore →
CUSTOMER STORIES
Teams running maintenance on UpKeep
Keeps kitchen equipment running across a footprint measured in thousands of sites.
Chick-fil-A
Read the story →
One operator runs maintenance across every restaurant he owns from a phone.
McDonald's
Read the story →
Moved campus crews off paper and onto digital preventive maintenance and work orders.
Caltech
Read the story →
Standardized maintenance across one of the largest custom restorative labs in the world.
Glidewell
Read the story →
Moved from 60% reactive work to 20% by putting every asset on a recurring PM schedule.
Industrial manufacturer
Read the story →
Shifted work from reactive to preventive and brought maintenance costs down with it.
Layfield Group
Read the story →
Replaced paper tracking and manual data entry across the plant using Nova.
Sprinturf
Read the story →
Moved maintenance off paper and onto a system the whole team can see.
Old Trapper
Read the story →Healthcare CMMS: common questions
What is a healthcare CMMS?
It is the system a hospital or senior living facility uses to run work orders, schedule preventive maintenance on building systems, and keep the inspection record that surveyors ask for.
The defining requirement is that the building never closes, so work has to be scheduled around care and the compliance evidence has to be a by-product of doing it rather than a separate exercise.
Does UpKeep manage medical equipment or biomedical assets?
Not as a specialist system, and this is worth being clear about. UpKeep maintains the facility and its equipment, HVAC, chillers, boilers, generators, plumbing, life safety.
Biomedical equipment management with its clinical compliance requirements is served by dedicated CE/biomed platforms, and hospitals running one usually keep it. UpKeep sits alongside on the facilities side.
Does UpKeep support Joint Commission or CMS compliance?
It produces the maintenance and inspection evidence those surveys rely on: scheduled rounds with timestamps, photos, sign-offs, and the corrective action linked to the location.
It is not a compliance management suite and does not interpret the standards for you. What it does is make sure the record exists and can be produced quickly.
Can staff submit requests without a license?
Yes. Nurses, clinicians, and admin staff can submit from a phone or a QR code with no account and no paid seat, and the unit and room come attached.
How much does healthcare maintenance software cost?
UpKeep is priced per user per month, based on the people creating and closing work orders rather than beds or square footage. Requesters are free. See the pricing page for current tiers.
Can UpKeep monitor critical plant temperatures?
Yes, through Edge. Wireless sensors on chillers, freezers, and air handlers report continuously, and a reading outside the range you set opens a work order and notifies whoever is on call.
How long does implementation take?
Weeks. Most facilities start with one building or one campus: import the asset list, set PMs on critical plant, and open request intake to staff. Rounds and sensors usually follow once the work order habit holds.
FREE RESOURCES
Go deeper on maintenance
Practical guides and research from the UpKeep team. No cost, no sales call required.
GuideThe Reliability Playbook: Capturing 20 Years of Know-How Before It Walks Out the Door
A fully staffed plant still loses hours to failures a retired technician would have caught in minutes. This playbook reframes the problem: knowledge is disappearing because no system was built to capture it. It lays out a three-part framework for closing that gap and shows what changed at one plant that stopped hiring its way out and instead started capturing what its people already knew.
Get the guide
ReportThe 2026 State of Maintenance Report
This year's report reflects a fundamental shift in how maintenance creates competitive advantage. While 90% of teams recognize what drives reliability, only 25% can consistently execute it. The gap between knowing and doing has become the defining challenge and opportunity of 2026.
Get the report
GuideChange or Be Left Behind: The Urgent Need for Change Management in Maintenance
Effectively managing change enables maintenance teams to implement new technologies, streamline processes, and foster continuous improvement, all of which are necessary to thrive in today’s fast-paced environment. This guide outlines essential change management models
Get the guide
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See it against your own facility
We will walk through your asset list, your rounds, and the equipment that causes you the most disruption to care.