HOSPITALITY
CMMS Software for Hotels & Hospitality
Rooms back in service faster.
Guest-facing repairs, preventive maintenance on the systems behind them, and a queue the front desk can actually see into.
- Free request submission
- Room status visible
- Works on a phone
WHAT CHANGES
What a CMMS changes in a hotel
An out-of-service room is revenue you cannot recover. These are the four things hotel teams tell us they are trying to fix.
Housekeeping finds a problem and tells the front desk, who tells engineering, and the room sits out of order longer than it needed to.
Housekeeping submits from a phone with the room number attached, and engineering sees it immediately.
Preventive maintenance on guest-facing equipment slips because reactive work always wins.
PMs on HVAC, elevators, and kitchen equipment are scheduled work with a visible overdue list.
The same rooms generate the same complaints and nobody connects them to an asset.
Every repair is recorded against the room and the asset, so a recurring problem stops being a surprise.
Kitchen refrigeration fails overnight and the loss is discovered at breakfast.
Sensors report continuously and an out-of-range reading opens a work order and notifies someone that night.
RESULTS
Results from hospitality teams
Measured across UpKeep customers in an independent Forrester study.
90%
Reduction in technician time spent filing work orders and finding asset information
KEY WORKFLOWS
Maintenance workflows across a hotel
Housekeeping, engineering, and the front desk are one workflow when a room is out of service.
Kitchen refrigeration drifts overnight
A new seasonal hire starts
NOVA
Build the room-readiness view your GM wants
Nova is UpKeep's AI assistant, and it builds apps. Describe the checklist or report your property needs in plain language and Nova builds it against your own data.
See how Nova works- Which rooms were out of service longest last month, and for what?
- Build a pre-season inspection checklist for every guest room.
- Show me maintenance cost per room by floor for the year.
PRODUCTS
Hotel maintenance software features
These are apps, not an edition. Most properties start with the CMMS and add Edge for refrigeration and Learn for seasonal staff.
Maintenance CMMS Work orders, preventive maintenance, asset history, and parts. The system of record everything else hangs off.
Explore CMMS →
EHS Safety Incident capture from the floor by phone or voice, with OSHA 300, 300A, and 301 recordkeeping.
Explore Safety →
Training Learn Procedures, courses, and certifications tied to the people who do the work.
Explore Learn → Work Orders Requests in, work assigned, and a record of what was done, from any phone on the floor. Explore → Preventive Maintenance PM schedules that trigger on dates, meter readings, or hours run, so work happens before the failure. Explore → Facilities Space, occupancy, and building systems for teams that maintain property rather than production. Explore → Edge Sensors Wireless condition-monitoring sensors. A reading outside your range opens a work order on its own. Explore → Workforce Shifts, timecards, and labor cost against the work, so capacity is visible before you commit it. Explore → Parts & Inventory Spare parts, stock levels, and reorder points, consumed against the work order that used them. Explore → Nova The AI assistant that answers questions about your data and builds custom apps from a description. Explore →
CUSTOMER STORIES
Teams running maintenance on UpKeep
Replaced clipboard temperature rounds with sensors reporting equipment health on their own.
HMSHost
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Saved $8K by catching refrigeration problems with sensors before stock spoiled.
Icon Entertainment
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Keeps kitchen equipment running across a footprint measured in thousands of sites.
Chick-fil-A
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One operator runs maintenance across every restaurant he owns from a phone.
McDonald's
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Moved campus crews off paper and onto digital preventive maintenance and work orders.
Caltech
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Standardized maintenance across one of the largest custom restorative labs in the world.
Glidewell
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Moved from 60% reactive work to 20% by putting every asset on a recurring PM schedule.
Industrial manufacturer
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Shifted work from reactive to preventive and brought maintenance costs down with it.
Layfield Group
Read the story →Hotel maintenance software: common questions
What is hotel maintenance software?
It is the system a property uses to take in maintenance issues from housekeeping and the front desk, schedule preventive maintenance on guest-facing equipment, and keep the record of what was repaired in each room.
The measure that matters is how quickly a room comes back into service, which usually depends on how fast the issue gets from the person who found it to the person who can fix it.
Does UpKeep replace our PMS?
No, and it does not try to. Your property management system keeps reservations, folios, and room status. UpKeep handles the maintenance work behind that.
Be aware that hospitality-native platforms integrate more deeply with PMS room status and guest-request workflows. UpKeep is strongest on asset depth, knowing what is installed, what it has cost, and when it is due, which is where general hospitality tools tend to be thin.
Can housekeeping submit issues without a license?
Yes. Anyone can submit from a phone or a QR code in the room, with no account and no paid seat, and the room number comes attached.
Can UpKeep monitor kitchen refrigeration?
Yes, through Edge. Wireless sensors report continuously and an out-of-range reading opens a work order and notifies whoever is on call, which matters because most refrigeration failures happen overnight.
How much does hotel maintenance software cost?
UpKeep is priced per user per month, based on the people creating and closing work orders rather than room count. Housekeeping submitting issues does not need a paid seat. See the pricing page for current tiers.
Does UpKeep work across multiple properties?
Yes. Assets are organized by property, so cost, open work, and recurring problems can be viewed for one hotel or across a group, using one naming scheme.
How long does implementation take?
Weeks. Most properties start by importing the asset list, setting PMs on guest-facing equipment, and opening intake to housekeeping. Sensors and training usually follow.
FREE RESOURCES
Go deeper on maintenance
Practical guides and research from the UpKeep team. No cost, no sales call required.
GuideThe Reliability Playbook: Capturing 20 Years of Know-How Before It Walks Out the Door
A fully staffed plant still loses hours to failures a retired technician would have caught in minutes. This playbook reframes the problem: knowledge is disappearing because no system was built to capture it. It lays out a three-part framework for closing that gap and shows what changed at one plant that stopped hiring its way out and instead started capturing what its people already knew.
Get the guide
ReportThe 2026 State of Maintenance Report
This year's report reflects a fundamental shift in how maintenance creates competitive advantage. While 90% of teams recognize what drives reliability, only 25% can consistently execute it. The gap between knowing and doing has become the defining challenge and opportunity of 2026.
Get the report
GuideChange or Be Left Behind: The Urgent Need for Change Management in Maintenance
Effectively managing change enables maintenance teams to implement new technologies, streamline processes, and foster continuous improvement, all of which are necessary to thrive in today’s fast-paced environment. This guide outlines essential change management models
Get the guide
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See it against your own property
We will walk through your out-of-service process, your PM schedule, and the equipment guests notice first.