Customer Success

24/7 Support When You Need It

We're here when you need it, 24 hours, 7 days a week. UpKeep isn't just software. We have a team ready to help you every step of the way, ensuring UpKeep makes your maintenance operations simpler and more productive.


UpKeep Implementation & Training Made Easy

Select from our range of Implementation Packages designed to simplify onboarding and empower your maintenance team for swift success.


UpKeep Pro

Training Only

  • ~1 Hours
  • Dedicated UpKeep Expert
  • 1-hour training/workshop session
  • On-demand training resources
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Implementation & Training

  • <45 Days
  • Dedicated Project Manager
  • Standard feature setup
  • Data migration
  • 1-hour team training
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Expanded Training

  • <85 Days
  • Dedicated Project Manager
  • Advanced Feature Setup
  • Time-based and conditions-based preventive maintenance
  • Data Migration
  • + 2-hour team training
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Enterprise Implementation

  • Dedicated Senior Project Manager
  • Project Timeline Based on Scope of Work
  • Custom Project Plan
  • Multisite deployment
  • Customized training and enablement
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"I have been using UpKeep for several years now and have found it to be a game-changer for our maintenance operations. What I appreciate most about UpKeep is their customer support team."

Michael W.



Implement UpKeep with Confidence

Trust our efficient, five-step approach for seamless system deployment and team training, ensuring UpKeep's success.

    • Introduce project team members
    • Define roles and responsibilities
    • Establish project goals and timeline
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24/7 Support, Just a Click, SMS, Or Call Away

Benefit from our Standard and Premium support services. We offer 24/7 and weekend expert support, because we know your operations never sleep.

Standard Support

Technical Support

Free for all UpKeep users

  • Live chat, SMS, or email 24/7
  • Phone support (9am-5pm EST)
  • Help Center access
  • Webinars & on-demand videos
  • New feature updates & tutorials

Premium Support

Technical Support + Customer Success

  • Assigned Customer Success Manager
  • 24/7 + Weekend Support
  • Priority technical support
  • Standard Support Offerings
  • Early access to new product

Team you can count on

UpKeep's team consists of seasoned industry and technical experts. We utilize our wealth of knowledge and experience to deliver top-quality services and help our clients succeed in their maintenance management goals. Trust us to be your dedicated partner in achieving maintenance excellence.

UpKeep Team Grid

UpKeep's On-Demand Resources

Instant Access to Maintenance Management Expertise

Help Center

UpKeep Help Center

Find answers to your questions, learn new features, and get the most out of UpKeep with our comprehensive Help Center.

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UpKeep Video Tutorials

Learn how to optimize your UpKeep system, streamline your maintenance processes, and get the most out of UpKeep with our informative video tutorials

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Expert UpKeep Webinars

Join live or watch recorded webinars to learn best practices, new features, and industry insights to optimize your maintenance operations.

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Customer Testimonials

UpKeep CMMS Simplifies Maintenance Management

Discover why our customers love using Upkeep CMMS for maintenance management.

Amir Santiago, ALCO Harvesting

Amir Santiago manages machines and analyzes data for ALCO Harvesting, using UpKeep to track work orders and equipment failures, saving time and money while improving asset management.


Leading the Way to a Better Future for Maintenance and Reliability

Your asset and equipment data doesn't belong in a silo. UpKeep makes it simple to see where everything stands, all in one place. That means less guesswork and more time to focus on what matters.

Capterra Shortlist 2021
IDC CMMS Leader 2021
[Review Badge] GetApp CMMS 2022 (Dark)
[Review Badge] Gartner Peer Insights (Dark)
G2 Leader