LAUNDROMATS
An out-of-order machine earns nothing and annoys everyone.
Washers, dryers, payment systems, and water heating maintained across every store, with attendants and customers able to flag a machine in seconds.
WHAT CHANGES
A laundromat is a room full of revenue-generating machines and usually nobody technical. These are the four things store owners tell us they are trying to fix.
An out-of-order sign goes up and the fault is never written down anywhere.
A code on the machine lets an attendant or a customer report it in seconds, with the store and the unit attached.
Service is scheduled by date, so the machines running all day get the same attention as the ones nobody uses.
PMs trigger on cycle counts, so wear drives the schedule instead of the calendar.
The same dryer is repaired four times before anyone notices it is the same dryer.
Repairs attach to the unit, so repeat failures surface as a replacement decision rather than another callout.
Water heating and plumbing get attention only when a store floods.
Heaters, pumps, and drains sit on preventive schedules alongside the machines.
RESULTS
Measured across UpKeep customers in an independent Forrester study.
90%
Reduction in technician time spent filing work orders and finding asset information
KEY WORKFLOWS
One roving technician and a lot of machines. These are the hand-offs that make it work.
NOVA
Nova is UpKeep's AI assistant, and it builds apps. Describe the tracker you keep in a spreadsheet and Nova builds it against your own machine data.
See how Nova worksPRODUCTS
These are apps, not an edition. Most operators start with the CMMS and Parts.
Maintenance CMMS Work orders, preventive maintenance, asset history, and parts. The system of record everything else hangs off.
Explore CMMS →
EHS Safety Incident capture from the floor by phone or voice, with OSHA 300, 300A, and 301 recordkeeping.
Explore Safety →
Training Learn Procedures, courses, and certifications tied to the people who do the work.
Explore Learn →CUSTOMER STORIES
Keeps kitchen equipment running across a footprint measured in thousands of sites.
Chick-fil-A
Read the story →
One operator runs maintenance across every restaurant he owns from a phone.
McDonald's
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Moved campus crews off paper and onto digital preventive maintenance and work orders.
Caltech
Read the story →
Standardized maintenance across one of the largest custom restorative labs in the world.
Glidewell
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Moved from 60% reactive work to 20% by putting every asset on a recurring PM schedule.
Industrial manufacturer
Read the story →
Shifted work from reactive to preventive and brought maintenance costs down with it.
Layfield Group
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Replaced paper tracking and manual data entry across the plant using Nova.
Sprinturf
Read the story →
Moved maintenance off paper and onto a system the whole team can see.
Old Trapper
Read the story →It is what an operator relies on to log machine faults, schedule service on cycle counts, and see what each store and each machine costs to keep running.
The measure that matters is out-of-order hours, because an idle machine earns nothing while still paying rent.
Yes. PMs run on meter readings, which is the only sensible basis when one bank of machines runs constantly and another barely turns.
Yes. A QR code on the machine lets anyone submit from a phone with no account, and the store and unit come attached. Whether you want customers reporting directly is a policy call, but it works.
That is the normal shape of this segment. The technician works from one queue across all stores with history attached, and closes jobs at the machine.
Not out of the box. UpKeep has a REST API on the Enterprise plan if you want to push machine data in, but most operators start by logging faults manually and find that sufficient.
The bill follows staff, not stores or machines. One roving technician plus an owner is a realistic paid-seat count for an estate of several stores, and attendants reporting faults are free. Current tiers are listed on the pricing page.
Days for one store. Import the machines, put codes on them, and set PMs on cycle counts for the ones that fail most. Rolling to the rest of the estate is a copy.
FREE RESOURCES
Practical guides and research from the UpKeep team. No cost, no sales call required.
A fully staffed plant still loses hours to failures a retired technician would have caught in minutes. This playbook reframes the problem: knowledge is disappearing because no system was built to capture it. It lays out a three-part framework for closing that gap and shows what changed at one plant that stopped hiring its way out and instead started capturing what its people already knew.
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This year's report reflects a fundamental shift in how maintenance creates competitive advantage. While 90% of teams recognize what drives reliability, only 25% can consistently execute it. The gap between knowing and doing has become the defining challenge and opportunity of 2026.
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Effectively managing change enables maintenance teams to implement new technologies, streamline processes, and foster continuous improvement, all of which are necessary to thrive in today’s fast-paced environment. This guide outlines essential change management models
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Usage-based servicing and knowing when to stop repairing.
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Bring one store and the machines that fail most. We will walk through cycle-based PMs and cost per machine.
See how UpKeep can transform your operations.
