SENIOR LIVING
CMMS Software for Senior Living Communities
Residents live here. Maintenance is part of their care.
Resident requests, life safety inspections, and building systems maintained with the documentation a state survey asks for.
- Resident request intake
- Life safety evidence
- Survey-ready records
WHAT CHANGES
What a CMMS changes in a community
A survey can arrive unannounced, and a resident request is a care issue rather than a ticket. These are the four things community teams tell us they are trying to fix.
A resident tells a caregiver about a problem and it never reaches maintenance.
Care staff submit from a phone in seconds with the room attached, so the request reaches the queue instead of a memory.
Life safety inspections — fire doors, alarms, generators, water temperatures — live on paper per community.
Each runs as scheduled work with readings, photos, and sign-off, retrievable during a survey rather than reconstructed.
Water temperature and scald risk checks are done but not documented in a way anyone can produce.
Readings are captured on the round against the fixture, so the record exists as a by-product of doing the work.
Unit turns hold up move-ins because nobody can see what is outstanding.
Turn work is a tracked checklist per unit, so the leasing team can see readiness without asking.
RESULTS
Results from healthcare and facilities teams
Measured across UpKeep customers in an independent Forrester study.
90%
Reduction in technician time spent filing work orders and finding asset information
KEY WORKFLOWS
Maintenance workflows across a community
Care staff, maintenance, and compliance share a building. These are the hand-offs.
A life safety round comes due
A unit turns over
NOVA
Build the survey binder you keep assembling
Nova is UpKeep's AI assistant, and it builds apps. Describe the round or the report you need and Nova builds it against your own community data.
See how Nova works- Show me overdue life safety inspections by community.
- Which communities have the slowest response to resident requests?
- Build a water temperature round with reading capture.
PRODUCTS
Senior living maintenance software features
These are apps, not an edition. Most operators start with the CMMS, the request portal, and Forms.
Maintenance CMMS Work orders, preventive maintenance, asset history, and parts. The system of record everything else hangs off.
Explore CMMS →
EHS Safety Incident capture from the floor by phone or voice, with OSHA 300, 300A, and 301 recordkeeping.
Explore Safety →
Training Learn Procedures, courses, and certifications tied to the people who do the work.
Explore Learn → Facilities Space, occupancy, and building systems for teams that maintain property rather than production. Explore → Preventive Maintenance PM schedules that trigger on dates, meter readings, or hours run, so work happens before the failure. Explore → Analytics & Reporting Dashboards and reports on maintenance performance, without exporting to a spreadsheet. Explore → Nova The AI assistant that answers questions about your data and builds custom apps from a description. Explore →
CUSTOMER STORIES
Teams running maintenance on UpKeep
Keeps kitchen equipment running across a footprint measured in thousands of sites.
Chick-fil-A
Read the story →
One operator runs maintenance across every restaurant he owns from a phone.
McDonald's
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Moved campus crews off paper and onto digital preventive maintenance and work orders.
Caltech
Read the story →
Standardized maintenance across one of the largest custom restorative labs in the world.
Glidewell
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Moved from 60% reactive work to 20% by putting every asset on a recurring PM schedule.
Industrial manufacturer
Read the story →
Shifted work from reactive to preventive and brought maintenance costs down with it.
Layfield Group
Read the story →
Replaced paper tracking and manual data entry across the plant using Nova.
Sprinturf
Read the story →
Moved maintenance off paper and onto a system the whole team can see.
Old Trapper
Read the story →Senior living maintenance software: common questions
What is senior living maintenance software?
It is the system a community uses to receive resident requests, run life safety and environmental rounds, and maintain the building — with documentation a state surveyor can be shown.
It differs from hospital software mainly in who reports: most requests come from care staff and residents rather than from clinical engineering.
Is this different from your Healthcare page?
Yes, and the difference is real. Healthcare is written around clinical and biomedical equipment in a hospital setting.
Senior living is residential: the building is someone’s home, requests come from care staff, and the compliance surface is life safety and environment of care rather than medical device management.
Does UpKeep cover life safety compliance for a state survey?
It runs the inspections and holds the evidence: schedules, readings, photos, and sign-off, retrievable by community and by date.
It does not interpret your state’s regulations or guarantee a survey outcome. The requirements stay yours; what changes is that the proof exists.
Can care staff submit requests without a license?
Yes, and this is usually the biggest change. Care staff and residents submit from a phone or a QR code with no account and no paid seat, so a problem reaches maintenance the first time it is mentioned.
Does it handle medical equipment?
Basic equipment yes, as assets with schedules. But UpKeep is not a biomedical equipment management system and should not be positioned as one where a clinical engineering department exists.
How much does UpKeep cost for a community?
Priced on the people who close work, not on residents or units. In practice that is the maintenance director and their team; care staff raising a request are free, and that is deliberate, because they are the ones who hear about problems first. The pricing page carries the current tiers.
How long does implementation take?
Weeks per community. Start with resident request intake, because it changes daily life immediately, then add the life safety rounds before your next survey window.
FREE RESOURCES
Go deeper on maintenance
Practical guides and research from the UpKeep team. No cost, no sales call required.
GuideThe Reliability Playbook: Capturing 20 Years of Know-How Before It Walks Out the Door
A fully staffed plant still loses hours to failures a retired technician would have caught in minutes. This playbook reframes the problem: knowledge is disappearing because no system was built to capture it. It lays out a three-part framework for closing that gap and shows what changed at one plant that stopped hiring its way out and instead started capturing what its people already knew.
Get the guide
ReportThe 2026 State of Maintenance Report
This year's report reflects a fundamental shift in how maintenance creates competitive advantage. While 90% of teams recognize what drives reliability, only 25% can consistently execute it. The gap between knowing and doing has become the defining challenge and opportunity of 2026.
Get the report
GuideChange or Be Left Behind: The Urgent Need for Change Management in Maintenance
Effectively managing change enables maintenance teams to implement new technologies, streamline processes, and foster continuous improvement, all of which are necessary to thrive in today’s fast-paced environment. This guide outlines essential change management models
Get the guide
Learning center
Reading for community facilities teams
Request handling, life safety rounds, and the evidence behind them.
- Facility maintenance How building maintenance is planned when the building is occupied around the clock.
- Preventive maintenance scheduling Setting the rounds that a survey will ask you to evidence.
- Work order basics What a request needs on it when a caregiver rather than a technician raises it.
- Safety incident reports Recording an incident properly when a resident is involved.
GET STARTED
See it against your own community
Bring one community and its life safety schedule. We will walk through request intake and what a surveyor would see.