MULTIFAMILY
A work order here is somebody’s kitchen.
Resident requests, unit turns, and building systems across a portfolio, with maintenance techs closing jobs at the door.
WHAT CHANGES
Residents, turns, and capital all compete for the same small on-site team. These are the four things property teams tell us they are trying to fix.
Resident requests arrive by phone, email, and the leasing office, and priority is whoever complained loudest.
One intake with the unit attached and response targets applied by request type, so triage is a rule rather than a mood.
Make-ready turns run on a whiteboard and a walk-through.
Turn work is a tracked checklist per unit with photos, so leasing can see readiness without asking maintenance.
Boilers, roofs, and common-area systems get attention when they fail.
Building systems sit on preventive schedules, and deferred work accumulates visibly instead of quietly.
You know portfolio spend but not what any property costs to keep.
Labor, parts, and vendor spend roll up per unit, building, and property, which is what an asset manager asks for.
RESULTS
Measured across UpKeep customers in an independent Forrester study.
90%
Reduction in technician time spent filing work orders and finding asset information
KEY WORKFLOWS
Residents, turns, and capital planning on one small team. These are the hand-offs.
NOVA
Nova is UpKeep's AI assistant, and it builds apps. Ask in plain language and it answers from your own property and work order data.
See how Nova worksPRODUCTS
These are apps, not an edition. Most operators start with the CMMS and the request portal.
Maintenance CMMS Work orders, preventive maintenance, asset history, and parts. The system of record everything else hangs off.
Explore CMMS →
EHS Safety Incident capture from the floor by phone or voice, with OSHA 300, 300A, and 301 recordkeeping.
Explore Safety →
Training Learn Procedures, courses, and certifications tied to the people who do the work.
Explore Learn →CUSTOMER STORIES
Keeps kitchen equipment running across a footprint measured in thousands of sites.
Chick-fil-A
Read the story →
One operator runs maintenance across every restaurant he owns from a phone.
McDonald's
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Moved campus crews off paper and onto digital preventive maintenance and work orders.
Caltech
Read the story →
Standardized maintenance across one of the largest custom restorative labs in the world.
Glidewell
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Moved from 60% reactive work to 20% by putting every asset on a recurring PM schedule.
Industrial manufacturer
Read the story →
Shifted work from reactive to preventive and brought maintenance costs down with it.
Layfield Group
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Replaced paper tracking and manual data entry across the plant using Nova.
Sprinturf
Read the story →
Moved maintenance off paper and onto a system the whole team can see.
Old Trapper
Read the story →It is the system an apartment operator uses to take resident requests, run make-ready turns, and maintain building systems across a portfolio.
The measure residents feel is time to close a request. The measure ownership feels is cost per unit, and most portfolios cannot produce either reliably.
Yes. Property Management is written for commercial property: tenants with leases, service charges, and a different compliance surface.
Multifamily is residential — the requests come from people who live there, turns are a recurring operational cycle, and the vocabulary is make-ready rather than fit-out.
Not out of the box for Yardi, RealPage, or Entrata. UpKeep has a REST API and webhooks on the Enterprise plan, which is how operators sync unit and resident data today.
Be honest about this in evaluation: if a two-way sync with your PMS is a requirement rather than a preference, treat it as an integration project.
Yes, through the request portal or a QR code, with no account and no paid seat. Whether you route residents directly or through the leasing office is your policy call; both work.
Yes, as tracked checklists per unit with photo capture. The value is less the checklist than the visibility: leasing can see what is outstanding without walking the unit.
Per user per month, based on maintenance headcount rather than door count. A portfolio can double without the licence count moving much. Residents and leasing staff submitting requests are free. See the pricing page for tiers.
Weeks per property. Start with resident request intake and turns, because those are daily, and add building systems and capital condition after.
FREE RESOURCES
Practical guides and research from the UpKeep team. No cost, no sales call required.
A fully staffed plant still loses hours to failures a retired technician would have caught in minutes. This playbook reframes the problem: knowledge is disappearing because no system was built to capture it. It lays out a three-part framework for closing that gap and shows what changed at one plant that stopped hiring its way out and instead started capturing what its people already knew.
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This year's report reflects a fundamental shift in how maintenance creates competitive advantage. While 90% of teams recognize what drives reliability, only 25% can consistently execute it. The gap between knowing and doing has become the defining challenge and opportunity of 2026.
Get the report
Effectively managing change enables maintenance teams to implement new technologies, streamline processes, and foster continuous improvement, all of which are necessary to thrive in today’s fast-paced environment. This guide outlines essential change management models
Get the guideLearning center
Request handling, turns, and the capital case behind a building.
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Bring one property and a month of resident requests. We will walk through intake, turns, and cost per unit.
See how UpKeep can transform your operations.
