EV CHARGING
CMMS Software for EV Charging Networks
A charger that will not start a session is a driver who does not come back.
Chargers, cabinets, and site infrastructure maintained across a distributed network, with faults triaged by site before uptime commitments are missed.
- Uptime by charger
- Contractor dispatch
- No staff on site
WHAT CHANGES
What a CMMS changes for a charging operator
Uptime is contractual in this segment, and every site is unattended. These are the four things network operators tell us they are trying to fix.
A charger goes offline and the record of it lives in a network management dashboard, not a maintenance one.
A fault becomes a work order against that specific unit, with its own repair history, so the third failure reads as a pattern.
Field technicians and contractors are dispatched by phone and spreadsheet.
Work is assigned with the site, the unit, and the history attached, and closes with parts and labor recorded against it.
Uptime is reported as a network average, which hides the sites that are always broken.
Availability and cost report per charger and per site, so the worst performers are visible rather than averaged away.
Warranty claims are lost because nobody can show what was done and when.
Every intervention carries a dated record against the serial number, which is what a manufacturer claim needs.
RESULTS
Results from distributed asset operators
Measured across UpKeep customers in an independent Forrester study.
KEY WORKFLOWS
Maintenance workflows across a charging network
Nobody is on site. Everything depends on triage and dispatch. These are the hand-offs.
Preventive work comes due
- CMMS Cabinet inspections, connector checks, and cleaning on recurring schedules by site.
- Parts & Inventory Connectors and cables come off stock against the job.
- Analytics Missed PMs are visible by site before availability slips.
A quarter closes
- Analytics Availability, mean time to restore, and cost per charger.
- Nova Ask which sites are dragging the network average down.
- Capital Planning Repeat failures on a hardware generation build a replacement case.
NOVA
Ask across the network without a data pull
Nova is UpKeep's AI assistant, and it builds apps. Ask in plain language and it answers from your own work order and asset data.
See how Nova works- Which sites had the lowest availability last quarter?
- What has this charger model cost us in repairs?
- Build a monthly uptime summary by region.
PRODUCTS
EV charging maintenance software features
These are apps, not an edition. Most operators start with the CMMS, Providers, and Analytics.
Maintenance CMMS Work orders, preventive maintenance, asset history, and parts. The system of record everything else hangs off.
Explore CMMS →
EHS Safety Incident capture from the floor by phone or voice, with OSHA 300, 300A, and 301 recordkeeping.
Explore Safety →
Training Learn Procedures, courses, and certifications tied to the people who do the work.
Explore Learn → Providers Outside contractors working in the same system, with their work visible alongside your own. Explore → Analytics & Reporting Dashboards and reports on maintenance performance, without exporting to a spreadsheet. Explore → Preventive Maintenance PM schedules that trigger on dates, meter readings, or hours run, so work happens before the failure. Explore → Asset Management Every asset with its history, cost, documents, and hierarchy, from the site down to the component. Explore → Parts & Inventory Spare parts, stock levels, and reorder points, consumed against the work order that used them. Explore → Capital Planning Asset condition and replacement forecasting, so next year’s budget is based on real history. Explore → Nova The AI assistant that answers questions about your data and builds custom apps from a description. Explore →
CUSTOMER STORIES
Teams running maintenance on UpKeep
Keeps kitchen equipment running across a footprint measured in thousands of sites.
Chick-fil-A
Read the story →
One operator runs maintenance across every restaurant he owns from a phone.
McDonald's
Read the story →
Moved campus crews off paper and onto digital preventive maintenance and work orders.
Caltech
Read the story →
Standardized maintenance across one of the largest custom restorative labs in the world.
Glidewell
Read the story →
Moved from 60% reactive work to 20% by putting every asset on a recurring PM schedule.
Industrial manufacturer
Read the story →
Shifted work from reactive to preventive and brought maintenance costs down with it.
Layfield Group
Read the story →
Replaced paper tracking and manual data entry across the plant using Nova.
Sprinturf
Read the story →
Moved maintenance off paper and onto a system the whole team can see.
Old Trapper
Read the story →EV charging maintenance software: common questions
What is EV charging maintenance software?
It is the system a site uses to turn a charger fault into dispatched, recorded work, and to see availability and cost per unit rather than as a network average.
It sits alongside your network management platform rather than replacing it: that system knows a charger is offline, this one is where the fix gets managed and recorded.
Does UpKeep integrate with our charge point management system?
Not out of the box. UpKeep has a REST API and webhooks on the Enterprise plan, which is how operators push faults in today.
Scope this honestly before buying: if you need automatic ticket creation from OCPP alarms, that is an integration project rather than a setting.
Can we manage third-party field contractors?
Yes, through Providers. Contractors receive work orders directly with the site and unit attached, and their sign-off lands on the asset record instead of an invoice line.
Can we report uptime per charger rather than per network?
Yes, and this is usually the reason operators move. A network average hides the sites that fail constantly; per-unit reporting is what makes a warranty claim or a hardware decision defensible.
Does this help with warranty claims?
Yes, indirectly but materially. Every intervention is dated against the serial number, which is the evidence a manufacturer asks for and the thing most operators cannot produce.
How much does UpKeep cost for a charging network?
Per user per month, and the count is people rather than chargers — so a network can grow without the software bill tracking it. Field contractors working through Providers do not each need a paid seat. See the pricing page for tiers.
How long does implementation take?
Weeks. Import the sites and units with serial numbers, set the preventive rounds, and connect the contractors.
The integration to your network platform, if you want one, is the part that takes longer than expected.
FREE RESOURCES
Go deeper on maintenance
Practical guides and research from the UpKeep team. No cost, no sales call required.
GuideThe Reliability Playbook: Capturing 20 Years of Know-How Before It Walks Out the Door
A fully staffed plant still loses hours to failures a retired technician would have caught in minutes. This playbook reframes the problem: knowledge is disappearing because no system was built to capture it. It lays out a three-part framework for closing that gap and shows what changed at one plant that stopped hiring its way out and instead started capturing what its people already knew.
Get the guide
ReportThe 2026 State of Maintenance Report
This year's report reflects a fundamental shift in how maintenance creates competitive advantage. While 90% of teams recognize what drives reliability, only 25% can consistently execute it. The gap between knowing and doing has become the defining challenge and opportunity of 2026.
Get the report
GuideChange or Be Left Behind: The Urgent Need for Change Management in Maintenance
Effectively managing change enables maintenance teams to implement new technologies, streamline processes, and foster continuous improvement, all of which are necessary to thrive in today’s fast-paced environment. This guide outlines essential change management models
Get the guide
Learning center
Reading for network operations
Uptime, dispatch, and the records behind a warranty claim.
- Mean time to repair How MTTR is calculated and why it is the number this segment lives on.
- Mean time between failure Comparing hardware generations honestly, using your own failure data.
- Asset tracking Getting serial numbers and locations into a register you can rely on.
- Maintenance metrics Which measures to report to a board, and which flatter the average.
GET STARTED
See it against your own network
Bring one region and its worst-performing sites. We will walk through triage, dispatch, and per-charger reporting.