Empty airport concourse with a row of gate seating along a glazed wall

AIRPORTS & AVIATION

CMMS Software for Airports & Aviation Facilities

Nothing at an airport fails quietly.

Terminal systems, baggage handling, jet bridges, and concessions maintained across a facility that never closes, with contractor work held to the contract.

  • Runs 24/7
  • Contractor sign-off
  • Concession equipment
McDonald'sCaterpillarPepsiChevronUnileverYamahaShellStratasys

Trusted by 4,000+ industrial teams

WHAT CHANGES

What a CMMS changes in a terminal

An airport is a facility with no closing time and a lot of separate operators. These are the four things terminal teams tell us they are trying to fix.

Baggage handling, jet bridges, and terminal HVAC are maintained by different contractors with different paperwork.

Every asset carries one history regardless of who worked on it, and contractor sign-off lands on the record rather than in an invoice.

A fault is reported by a passenger complaint or an airline call, hours after it happened.

Staff and concessionaires report from a phone with the gate, the concourse, or the unit already attached.

Food and retail concessions lose stock overnight and nobody knows until open.

Temperature sensors flag refrigeration drift before the loss — the pattern HMSHost put in place across its units.

There is no window to take equipment down, so preventive work slips indefinitely.

PMs are scheduled against real operating windows, and overdue work is visible before it becomes a closure.

RESULTS

Results from aviation and hospitality operators

Measured across UpKeep customers in an independent Forrester study.

315%

Return on investment from moving maintenance onto UpKeep

Forrester Total Economic Impact study

90%

Reduction in technician time spent filing work orders and finding asset information

Forrester Total Economic Impact study

KEY WORKFLOWS

Maintenance workflows across a terminal

Facility, airside, and concessions share a building and little else. These are the hand-offs.

A jet bridge or belt goes down

  1. CMMS The fault is logged against the unit with the gate attached, from a phone.
  2. Providers The specialist contractor is dispatched, and their sign-off lands on the asset.
  3. Analytics Downtime by gate and by unit accumulates for the operating review.

A concession reports refrigeration trouble

  1. Edge Sensors flag the drift before stock is lost.
  2. CMMS Work opens against that unit, in the concessionaire’s own space.
  3. Analytics Repeat failures by unit support a replacement conversation.

A compliance round comes due

  1. Facilities Life safety, elevators, escalators, and restrooms on recurring schedules.
  2. Forms A failed item opens corrective work with a due date.
  3. Safety Completion evidence stays attached for the authority that asks.

NOVA

Ask across the terminal without a report request

Nova is UpKeep's AI assistant, and it builds apps. Ask in plain language and it answers from your own asset and work order data.

See how Nova works
  • Which gates had the most equipment downtime last month?
  • Show me contractor work orders closed without sign-off.
  • Build a concourse restroom inspection round.

Airport maintenance software: common questions

What is airport maintenance software?

It is the system used to maintain terminal and airside facility equipment — baggage handling, jet bridges, HVAC, elevators, escalators, and concession equipment — across a building that never closes.

The distinguishing problem is not the equipment. It is that a dozen operators and contractors all touch it, and the history usually ends up in a dozen places.

Does UpKeep handle airside and regulated aviation systems?

It handles the maintenance record for them: assets, schedules, work, and completion evidence.

It is not an aviation-certified system and does not replace airfield lighting control, an airline maintenance system, or FAA-mandated aircraft records. Be direct about that boundary in any procurement conversation.

Can concessionaires report problems in their own space?

Yes, and without a paid seat. A QR code in the unit lets staff submit with the location attached, which is usually how a refrigeration problem gets reported before it becomes a loss.

Can we hold contractors to their contract?

Yes. Work is scoped and dispatched through Providers, and Vendor Management holds insurance certificates, expiry dates, and rate cards, so a vendor with lapsed insurance is visible before they are given work.

How does this work with no maintenance window?

PMs are scheduled against the windows you actually have, including overnight, and overdue work escalates rather than quietly slipping. The honest caveat is that no system creates a window — it makes the trade-off visible so someone decides it deliberately.

How much does UpKeep cost for an airport operation?

Seats are priced per user per month. Square footage and passenger volume do not enter into it, which is unusual for an airport contract and worth checking against whatever you pay today. Concessionaires and staff reporting faults are free. See the pricing page.

How long does implementation take?

Longer than most segments — plan in months rather than weeks, and phase by system. Start with one asset class that has a clear owner, such as baggage handling or restrooms, and add the contractor estate once the record is trusted.

GET STARTED

See it against your own terminal

Bring one asset class and the contractors who service it. We will walk through the record, the sign-off, and the reporting.