AIRPORTS & AVIATION
CMMS Software for Airports & Aviation Facilities
Nothing at an airport fails quietly.
Terminal systems, baggage handling, jet bridges, and concessions maintained across a facility that never closes, with contractor work held to the contract.
- Runs 24/7
- Contractor sign-off
- Concession equipment
WHAT CHANGES
What a CMMS changes in a terminal
An airport is a facility with no closing time and a lot of separate operators. These are the four things terminal teams tell us they are trying to fix.
Baggage handling, jet bridges, and terminal HVAC are maintained by different contractors with different paperwork.
Every asset carries one history regardless of who worked on it, and contractor sign-off lands on the record rather than in an invoice.
A fault is reported by a passenger complaint or an airline call, hours after it happened.
Staff and concessionaires report from a phone with the gate, the concourse, or the unit already attached.
Food and retail concessions lose stock overnight and nobody knows until open.
Temperature sensors flag refrigeration drift before the loss — the pattern HMSHost put in place across its units.
There is no window to take equipment down, so preventive work slips indefinitely.
PMs are scheduled against real operating windows, and overdue work is visible before it becomes a closure.
RESULTS
Results from aviation and hospitality operators
Measured across UpKeep customers in an independent Forrester study.
90%
Reduction in technician time spent filing work orders and finding asset information
KEY WORKFLOWS
Maintenance workflows across a terminal
Facility, airside, and concessions share a building and little else. These are the hand-offs.
A concession reports refrigeration trouble
A compliance round comes due
- Facilities Life safety, elevators, escalators, and restrooms on recurring schedules.
- Forms A failed item opens corrective work with a due date.
- Safety Completion evidence stays attached for the authority that asks.
NOVA
Ask across the terminal without a report request
Nova is UpKeep's AI assistant, and it builds apps. Ask in plain language and it answers from your own asset and work order data.
See how Nova works- Which gates had the most equipment downtime last month?
- Show me contractor work orders closed without sign-off.
- Build a concourse restroom inspection round.
PRODUCTS
Airport maintenance software features
These are apps, not an edition. Most operators start with the CMMS and Facilities, then add Providers for the contractor estate.
Maintenance CMMS Work orders, preventive maintenance, asset history, and parts. The system of record everything else hangs off.
Explore CMMS →
EHS Safety Incident capture from the floor by phone or voice, with OSHA 300, 300A, and 301 recordkeeping.
Explore Safety →
Training Learn Procedures, courses, and certifications tied to the people who do the work.
Explore Learn →CUSTOMER STORIES
Teams running maintenance on UpKeep
Airport maintenance software: common questions
What is airport maintenance software?
It is the system used to maintain terminal and airside facility equipment — baggage handling, jet bridges, HVAC, elevators, escalators, and concession equipment — across a building that never closes.
The distinguishing problem is not the equipment. It is that a dozen operators and contractors all touch it, and the history usually ends up in a dozen places.
Does UpKeep handle airside and regulated aviation systems?
It handles the maintenance record for them: assets, schedules, work, and completion evidence.
It is not an aviation-certified system and does not replace airfield lighting control, an airline maintenance system, or FAA-mandated aircraft records. Be direct about that boundary in any procurement conversation.
Can concessionaires report problems in their own space?
Yes, and without a paid seat. A QR code in the unit lets staff submit with the location attached, which is usually how a refrigeration problem gets reported before it becomes a loss.
Can we hold contractors to their contract?
Yes. Work is scoped and dispatched through Providers, and Vendor Management holds insurance certificates, expiry dates, and rate cards, so a vendor with lapsed insurance is visible before they are given work.
How does this work with no maintenance window?
PMs are scheduled against the windows you actually have, including overnight, and overdue work escalates rather than quietly slipping. The honest caveat is that no system creates a window — it makes the trade-off visible so someone decides it deliberately.
How much does UpKeep cost for an airport operation?
Seats are priced per user per month. Square footage and passenger volume do not enter into it, which is unusual for an airport contract and worth checking against whatever you pay today. Concessionaires and staff reporting faults are free. See the pricing page.
How long does implementation take?
Longer than most segments — plan in months rather than weeks, and phase by system. Start with one asset class that has a clear owner, such as baggage handling or restrooms, and add the contractor estate once the record is trusted.
FREE RESOURCES
Go deeper on maintenance
Practical guides and research from the UpKeep team. No cost, no sales call required.
GuideThe Reliability Playbook: Capturing 20 Years of Know-How Before It Walks Out the Door
A fully staffed plant still loses hours to failures a retired technician would have caught in minutes. This playbook reframes the problem: knowledge is disappearing because no system was built to capture it. It lays out a three-part framework for closing that gap and shows what changed at one plant that stopped hiring its way out and instead started capturing what its people already knew.
Get the guide
ReportThe 2026 State of Maintenance Report
This year's report reflects a fundamental shift in how maintenance creates competitive advantage. While 90% of teams recognize what drives reliability, only 25% can consistently execute it. The gap between knowing and doing has become the defining challenge and opportunity of 2026.
Get the report
GuideChange or Be Left Behind: The Urgent Need for Change Management in Maintenance
Effectively managing change enables maintenance teams to implement new technologies, streamline processes, and foster continuous improvement, all of which are necessary to thrive in today’s fast-paced environment. This guide outlines essential change management models
Get the guide
Learning center
Reading for terminal facilities teams
Contractor accountability, building systems, and round scheduling.
- Facility management How facilities work is planned and measured across a large building.
- Building maintenance The systems that keep a public building open, and how each is serviced.
- HVAC preventive maintenance What an HVAC schedule should cover in a facility that never closes.
- Maintenance backlog What to do when there is no window and the backlog is growing anyway.
GET STARTED
See it against your own terminal
Bring one asset class and the contractors who service it. We will walk through the record, the sign-off, and the reporting.








