No. UpKeep values transparency, there are no hidden costs. Pricing is straightforward, and unlimited free "Requester" seats mean your whole team can submit work orders without additional per-seat charges. Visit our pricing page for detailed package information.

UpKeep goes beyond traditional CMMS. It's an AI-powered asset operations platform purpose-built to bridge the gaps between maintenance, reliability, and operations. With a mobile-first design, embedded AI via Nova, and direct integrations, UpKeep enhances overall efficiency in a way legacy tools simply can't.

Yes. UpKeep is designed for direct integration with your existing business systems, ERPs, IoT sensors, GPS, and more. We offer no-code integrations through platforms like Zapier, as well as direct out-of-the-box connectors. Our open API also supports custom integrations for advanced needs.

Yes, UpKeep is the #1 rated mobile maintenance app on the market. Available on both iOS and Android, the mobile app gives technicians full CMMS functionality in their pocket, including work orders, asset lookup, parts inventory, and offline capability with automatic sync.

UpKeep releases updates on a weekly basis to ensure you always have access to the latest features and improvements. Updates are designed to be direct and non-disruptive, your workflows won't be interrupted.

Absolutely. UpKeep is built to accommodate businesses of all sizes, from single-site operations to large enterprises with complex, multi-site maintenance needs. Enterprise features include cross-site reporting, role-based access controls, and full audit trails. For larger organizations, our Enterprise Asset Management (EAM) capabilities provide additional governance and scale.

A CMMS centralizes maintenance data and automates day-to-day maintenance operations during the active part of an asset's lifecycle. An EAM includes all CMMS capabilities plus inventory management, multi-site management, accounting, and purchasing. Think of it this way: a CMMS exists inside every EAM. If you need only maintenance management, a CMMS is the right fit. If you need full asset lifecycle governance, an EAM provides that additional scope.

Implementation timelines vary based on your organization's size, the number of features being deployed, and internal stakeholder buy-in. UpKeep's intuitive, mobile-first design means most teams see significantly faster adoption compared to legacy CMMS platforms. Our customer success team guides you through every step to ensure a smooth rollout.

UpKeep Intelligence, the AI layer across the platform, and Nova, our AI assistant, work together to automate routine tasks, optimize PM schedules based on real-time data, surface risk before failures happen, and generate work orders automatically. AI reduces manual data entry, eliminates guesswork, and helps teams shift from reactive to predictive maintenance.

UpKeep is a cloud-based (SaaS) platform, which means no servers to maintain, no IT overhead for installation, and automatic updates. Your data is accessible from any device, anywhere, with enterprise-grade security, encrypted storage, and strict access controls.

An admin and a technician cost the same. Seats are priced per user on the plan you choose, and the rate does not change with what the person does in the system: Essential is $24 per user per month and Premium is $55 per user per month, with Professional and Enterprise quoted. Anyone who is assigned work or configures the system takes a paid seat.

Requesters and view-only users are unlimited and free on every plan. The people who only report a problem or watch a job progress never count against your seats, so you are paying for the crew doing the work rather than for everyone who touches the record.

An ERP records maintenance as cost. It is built for finance, and it is usually accurate about what was spent and vague about what was done. The work itself happens in front of the asset, on a phone, often with no signal, and that is the part an ERP maintenance module tends to be worst at.

UpKeep does not replace the ERP. Purchase orders, invoices and the general ledger stay where they are. UpKeep is where work is planned, assigned and closed, and the labor and parts cost flows back so the ERP still has the numbers. Teams generally run both, with the ERP as the financial record and UpKeep as the system technicians actually open.

You can build a work order table quickly, and if that is all you need, build it. What takes the time is everything after: offline sync that survives a plant basement and resolves conflicts without losing a technician’s notes, permissions that hold up across sites, two mobile apps kept current in two app stores, and someone on call the week a PM schedule stops firing.

The honest test is not whether your team could build the first version. It is whether maintenance software is something you want to be maintaining in three years, and whether the people who would build it have something better to do.

Yes. Permissions are scoped by location, so a technician at one site sees the work, assets and parts for that site and nothing else, while a regional or corporate view rolls the sites up. Each site can have its own admins under a global admin.

Custom roles, SSO and the multi-site modules are Enterprise plan features, so if the org chart is the reason you are buying, that is the plan to look at.

Due date reminders, push notifications and email alerts are on every plan, and managers can turn on a daily digest of what is open. That covers the common case, which is that somebody needs to notice.

Automatic escalation, where an overdue job reassigns itself or notifies a manager after a set threshold with no one watching, is workflow automation and is an Enterprise plan feature. Below that tier the notifications will tell you, but a person still has to act on them.