FOR MAINTENANCE TEAMS
The work happens on a phone, in front of the asset.
Work orders, asset history, and parts in one place, on a phone that works in a basement. Built so a technician spends the shift on the equipment rather than on the paperwork about it.
WHAT CHANGES
Most systems are bought by someone who will never use them on a shift. These are the four things maintenance teams tell us decide whether a rollout survives.
The system is a desktop app, so work gets written on paper and typed up at the end of the day, if at all.
The job is opened, updated and closed on a phone in front of the asset, with photos attached where they were taken.
Finding the manual, the last repair and the part number means three systems and a phone call.
Asset history, procedure and parts sit on the asset record, reachable by scanning the QR code on it.
Requests arrive by text, email and hallway, so the queue is whatever the lead remembers.
Anyone submits through one intake without a seat, and the queue is the queue.
Nobody can show what the team did last month, so headcount is argued from memory.
Completed work, wrench time and backlog come out of the record, without anyone compiling them.
RESULTS
Measured across UpKeep customers in an independent Forrester study.
90%
Reduction in technician time spent filing work orders and finding asset information
KEY WORKFLOWS
The point of one system is that nothing gets re-entered. These are the hand-offs a technician never has to think about.
NOVA
Nova is UpKeep's AI assistant, and it builds apps. Describe the tracker or report you need in plain language and Nova builds it against your own work order and asset data.
See how Nova worksPRODUCTS
These are apps, not an edition. Most teams start with the CMMS and add the rest as the work demands it.
Maintenance CMMS Work orders, preventive maintenance, asset history, and parts. The system of record everything else hangs off.
Explore CMMS →
EHS Safety Incident capture from the floor by phone or voice, with OSHA 300, 300A, and 301 recordkeeping.
Explore Safety →
Training Learn Procedures, courses, and certifications tied to the people who do the work.
Explore Learn →CUSTOMER STORIES
Keeps kitchen equipment running across a footprint measured in thousands of sites.
Chick-fil-A
Read the story →
One operator runs maintenance across every restaurant he owns from a phone.
McDonald's
Read the story →
Moved campus crews off paper and onto digital preventive maintenance and work orders.
Caltech
Read the story →
Standardized maintenance across one of the largest custom restorative labs in the world.
Glidewell
Read the story →
Moved from 60% reactive work to 20% by putting every asset on a recurring PM schedule.
Industrial manufacturer
Read the story →
Shifted work from reactive to preventive and brought maintenance costs down with it.
Layfield Group
Read the story →
Replaced paper tracking and manual data entry across the plant using Nova.
Sprinturf
Read the story →
Moved maintenance off paper and onto a system the whole team can see.
Old Trapper
Read the story →It is the system a team uses to receive requests, schedule preventive maintenance, record what was done, and keep asset history in one place.
The thing that decides whether it works is whether technicians will use it on a shift. A CMMS nobody updates is a worse record than the paper it replaced.
That is the right question to ask, and the honest answer is that it depends on the phone experience rather than the feature list. Ask to see a technician open, update and close a job on a phone, offline, in front of an asset. If that is awkward in a demo it will not survive a shift.
Yes. Work can be viewed and updated offline and syncs when the device reconnects, which matters in basements, plant rooms and anywhere with thick walls.
No. Requesters are free and unlimited. Operators, tenants and staff submit by QR code or link with no account, and only technicians consume a paid seat.
Teams are usually running on work orders within days, because that part needs assets and people and nothing else. Preventive maintenance and parts take longer, since they depend on how good your existing asset list is.
It is not an ERP and it is not an accounting system. It records the cost of maintenance work and hands the purchase off; it does not run your general ledger or your payroll.
FREE RESOURCES
Practical guides and research from the UpKeep team. No cost, no sales call required.
A fully staffed plant still loses hours to failures a retired technician would have caught in minutes. This playbook reframes the problem: knowledge is disappearing because no system was built to capture it. It lays out a three-part framework for closing that gap and shows what changed at one plant that stopped hiring its way out and instead started capturing what its people already knew.
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This year's report reflects a fundamental shift in how maintenance creates competitive advantage. While 90% of teams recognize what drives reliability, only 25% can consistently execute it. The gap between knowing and doing has become the defining challenge and opportunity of 2026.
Get the report
Effectively managing change enables maintenance teams to implement new technologies, streamline processes, and foster continuous improvement, all of which are necessary to thrive in today’s fast-paced environment. This guide outlines essential change management models
Get the guideGET STARTED
Bring a job your team ran last week. We will walk through it on a phone, from request to close, with your own kind of assets.
See how UpKeep can transform your operations.
