vs MaintainX
Outgrown your work order app? Switch to UpKeep.
AI that costs extra. Support that depends on your tier. Workflows that end up back in spreadsheets. UpKeep includes what MaintainX charges more for.
- AI without the upsell. Every plan includes an AI assistant that drafts work orders, finds failure patterns and audits your data. Nothing is gated to the top tier.
- Support that answers at 3 a.m. 24/7 live chat with real humans on every paid plan, not a ticket queue sorted by how much you pay.
- One platform instead of five add-ons. Safety, training, fleet and IoT sensors are built in. No integration projects, no surprise invoices.
- Switching handled with you. Our team helps migrate your assets, PMs and work order history, and validates everything before go-live.
Head to head
What each platform actually includes
Any platform demos well. The differences show up in daily use: PM depth, permissions, reporting, and what's gated behind which tier. Based on publicly available product and pricing information.
| Capability | UpKeep | MaintainX |
|---|---|---|
| AI depth & breadth | ||
| AI assistant for work orders, assets and insights | Nova — included on every plan | CoPilot — higher-tier plans only |
| Autonomous AI agents that execute multi-step workflows | Supernova | |
| AI-powered data audits and anomaly detection | Nova Intelligence | |
| Work order & PM depth | ||
| Dedicated preventive maintenance module | Condition-based triggers, AI checklists | Recurring work orders |
| Custom work order statuses (e.g. "On hold: waiting for parts") | Fixed statuses | |
| Bulk actions for work orders, assets and schedules | Limited | |
| Multi-site scale & permissions | ||
| Location-based permissions per site | ||
| Custom user roles tailored to job function | Fixed role types | |
| Free view-only seats for leadership and finance | ||
| Asset hierarchy depth for complex equipment | 4 levels | 2 levels |
| Reporting & analytics | ||
| Custom reports and dashboards, included in subscription | Looker-powered | Pre-built widgets; advanced reporting via paid add-on |
| Asset-level reporting (MTBF, MTTR, downtime per asset) | ||
| PDF / CSV report export on every plan | Gated by plan | |
| Customization | ||
| No-code app builder for custom workflows | Studio | |
| Pre-built app marketplace | 49+ Studio apps | |
| Platform breadth | ||
| Integrated EHS / safety module | Safety | |
| Built-in learning and certification management | Learn | |
| Native fleet module (DVIRs, VIN lookup, telematics) | Fleet | Via third-party integrations |
| First-party wireless IoT sensors | Edge | Via third-party integrations |
| Service partner marketplace for third-party work | Providers | |
| Customer success & support | ||
| 24/7 live chat support on every paid plan | Tiered by plan | |
| Dedicated customer success manager | Higher tiers only | |
| Information current as of June 2026, based on publicly available MaintainX product and pricing documentation. Product capabilities and plan inclusions change. Contact us for the latest side-by-side. | ||
Want this comparison for your operation, with your assets and your numbers?
Get your demo1. AI on every plan
AI that actually shows up for work
Most maintenance AI is a demo. Nova isn't. It drafts work orders from rough notes, surfaces recurring failure modes, audits your data on a schedule and answers questions about your operation in plain English.
MaintainX reserves CoPilot for their higher-tier plans. On UpKeep, Nova is included on every plan. The team doing the work gets the AI, not just the executives approving the budget.
Faster work order completion with Nova drafting assistance
Nova included. No upsell required.
2. Studio
Build the apps you need. No engineers required.
Your operation has workflows that don't fit a spreadsheet and shouldn't wait six months for an IT roadmap. Studio lets anyone describe what they need in plain language and ship an app in minutes. Every app reads and writes your real UpKeep data.
MaintainX does not have a no-code app builder. When your process is unique — shift handovers, hydraulic cylinder certifications, temperature compliance logs — you're building spreadsheet workarounds or filing product requests.
3. Platform breadth
One login. Every module.
Maintenance is just the start. Run safety, learning, fleet and IoT monitoring in the same platform. Same login, same data model, same mobile app.
Maintenance
AI-powered CMMS with mobile work orders, asset tracking and preventive maintenance.
Safety
EHS management, incident reporting, OSHA logs and Voice-to-CAPA analysis.
Nova
AI assistant for work orders, insights and answers across the platform.
UpKeep only · every plan
Supernova
Autonomous AI agents that handle routine decisions and multi-step workflows.
UpKeep only
Studio
No-code app builder plus a marketplace of 49+ pre-built apps.
UpKeep only
Edge
First-party wireless sensors for temperature, vibration, pressure and humidity.
UpKeep only
Fleet
DVIRs, VIN lookup, mileage-based PMs and telematics integration.
UpKeep only (MaintainX via integrations)
Learn
Training programs, certifications and compliance tracking built for technicians.
UpKeep only
Providers
Marketplace for vetted service partners and third-party work tracking.
UpKeep only
4. Customer success
24/7 support. On every plan.
When your line is down at 3 a.m., sales-tier gating isn't helpful. UpKeep includes 24/7 live chat and a dedicated customer success team on every paid plan, not as an upsell.
24/7 live chat
Real humans, actually around the clock. Average response under 3 minutes.
Dedicated CS team
Your team gets a named customer success manager. Onboarding, QBRs, expansion support. Not a ticketing queue.
White-glove migration
Switching from MaintainX? We help import your assets, PMs and work order history, and validate everything with you before go-live.
“UpKeep is made by maintenance people, for maintenance people. It's just so user-friendly.”
Migration
Switching is easier than starting over
Our customer success team handles the import with you and validates everything before go-live.
Export your data
Assets, PMs, work order history, parts, vendors. Our CS team walks you through the export or handles it for you.
We set up your workspace
Data mapped, users configured, integrations connected. You review before anything goes live.
Train and roll out
On-site or virtual training for your team. Phased rollout so you're never betting the whole operation on day one.
Talk through what migrating your data would actually involve.
Book a demoQuestions teams ask before switching
Can I import my MaintainX data into UpKeep?
Yes. Assets, preventive maintenance schedules, work order history, parts inventory and vendor records can all be imported. Our customer success team handles the data mapping and validates everything with you before it goes live in production.
How does UpKeep pricing compare to MaintainX?
UpKeep plans are priced comparably to MaintainX at the list level. The real difference is what's included: AI, custom reporting, Studio, Learn, Fleet and 24/7 chat support are part of the package, not paid add-ons. View-only seats are free, so leadership and finance get visibility without paying for full licenses. When you total up what you'd actually need, UpKeep is typically less expensive for equivalent capability.
What about integrations with our existing tools?
UpKeep connects to 1,000+ systems through native integrations, Zapier and a public API. Common integrations (ERP, procurement, IdP, SCADA) have first-party connectors. For anything custom, Studio can build the connection without an engineering ticket.
Will my technicians actually adopt it?
UpKeep is mobile-first and was built for the floor, not the desk. Across our customer base, mobile work order completion averages 100% because technicians use the mobile app as their primary interface, not an afterthought.
Can I try UpKeep before committing?
Yes. Book a walkthrough and we'll set up a sandbox with your actual data. You can run both systems in parallel during evaluation and compare the experience on work you're doing anyway.
What happens to my MaintainX contract?
Most teams time the switch to the end of their MaintainX term to avoid overlapping costs. If you're mid-contract and want to move sooner, we can structure onboarding to keep your total spend flat during the overlap. Our CS team has done this migration plenty of times.
