UpKeep AI 101: Your First Look at Nova and Studio

80% of maintenance teams are still operating reactively. vUnplanned downtime costs the industry $50 billion a year, and
the people running maintenance systems still spend about 10 hours a week on administrative work — chasing data, pulling reports, naming conventions.
 
In the kickoff session of UpKeep's AI May series, Joseph Schmitt (SVP, Customer Success) and Jon James (Solutions
Engineer) walk through the practical shift from reactive to proactive, using the tools already sitting in UpKeep users' accounts today.
 
You'll watch Nova answer questions like "what are my top five assets with the most downtime in the past 30 days?" against real data, in real time, with no report building. You'll see Pulse run prompts on a schedule so the backlog is triaged before anyone logs in. You'll see Studio build a working custom app from a plain-language description — live, on the call, in minutes.
 
It's the practical first look at UpKeep AI: what it is, where it sits, and what it changes about your day-to-day operations. 

Most operations leaders know their current approach to contractor management is a liability: a list of numbers to call, texts back and forth, invoices reviewed after the fact. They just haven't had a forcing function to fix it yet. Join Zach (COO, Attree Properties) and Michael Soliman (Technology Manager, Farag Enterprises) for a candid conversation about what it actually takes to get ahead of the chaos before something breaks.

What You’ll Learn:

• How Nova answers operational questions against your real UpKeep data (work orders, assets, parts, downtime, etc) in plain language, without report building.

• The way Pulse runs Nova on a schedule, so your backlog is triaged, your reports are ready, and your week is teed up before anyone logs in Monday morning.

• How the Knowledge Base teaches Nova your team's rules (naming conventions, categorization, work-order standards) and applies them automatically to every new record.

• How email forwarding turns vendor invoices, POs, and quotes into work orders with no manual entry, and how voice-first field access lets technicians create work orders hands-free from the floor.

• The methodology behind Studio's "describe it, build it, deploy it" model that lets you ship a custom maintenance app the same day, from the 40+ ready-made apps in the marketplace, or built from scratch in plain language.

From Texting to Transparency: Moving away from texts, calls, and missing paperwork to a centralized record of everything without adding friction for your contractors.