Hellman's Mayonnaise Adopts UpKeep CMMS to Track KPIs and Inventory

Company: Hellmann's Mayonnaise

Industry: Food & Beverage Manufacturing

Products Used: Parts & Inventory, Photo-to-Part Creation, Work Order Software, Custom Dashboards

Key Inisghts: Live, real-time KPI tracking | Custom dashboards built in <1 day | Self-serve migration | ~80% of planner time in UpKeep

The right tools weren't built for the job

Managing maintenance across a high-output food manufacturing facility demands more than a general-purpose system. For the Hellmann’s team, the tools they had weren't built for the pace or complexity of the work. Parts were hard to find, the system couldn't leave the desktop, and performance data existed in theory but not in practice. Hellmann’s transitioned to UpKeep and rebuilt how the team tracks inventory, manages work orders, and measures its own performance.

Challenge #1 : Parts & Inventory Were Nearly Impossible to Manage

Technicians had to recall cryptic SAP codes to identify parts, with no visual reference. Stockouts, missed reorders, and no clear asset-to-part mapping were daily problems.

Challenge #2 :SAP's Desktop-Only Experience Left Technicians Without Mobile Access

No mobile access meant technicians had to return to a workstation for every work order update, creating delays throughout daily maintenance operations.

Challenge #3: KPI Tracking Was a Goal, Not a Reality

Management wanted visibility into completion rates and approval times, but existing tools couldn't support real-time reporting or custom dashboards.

Solution #1: Visual, Photo-Based Parts Identification

Photo-driven inventory replaced code memorization. Each part shows images, quantities, minimums, and asset links with alerts for low stock and missed reorders.

Solution #2: A Full Work Order Experience on Mobile

Technicians create and receive work orders from anywhere. Planners photograph issues on the spot, then finalize and assign from the web app back at the office.

Solution #3: Real-Time Dashboards and Custom Reports

Out-of-the-box reporting and a custom dashboard builder gave management live visibility into completion status, completion rates, and approval request time with no outside help needed.

Results

KPIs Materialized for the First Time

The team now monitors work order completion and approval times in real time, which was something previously out of reach.

Faster Parts Lookup Across the Storeroom

Photo-based inventory cut search times and reduced the risk of using the wrong component.

Seamless, Self-Managed Migration from SAP

The Maintenance Planner migrated off SAP in stages, starting with Operator PMs, with no external support and no operational disruption.

What's Next?

With spotty Wi-Fi coverage in their parts storeroom, the Unilever team plans to search and attach parts to work orders without connectivity interruptions, keeping technicians focused on maintenance rather than workarounds.

About Hellmann's Mayonaise

Hellmann's Mayonnaise is one of the most recognized names in condiments, with a dedicated production facility in Rexdale, Canada serving markets around the world.