Ensuring Support and Success with 24/7 Expert Assistance

At UpKeep, we have always been passionate about providing our customers with world-class technology that meets the modern needs of our industries. But we have also always understood that technology alone is not enough. With the 24/7 nature of our industries, we recognize the need for around-the-clock support. At UpKeep, we see ourselves as an extension of our customers' teams, and that's why we are proud to introduce a suite of new initiatives designed to give you access to knowledge, expertise, and support whenever you need it.

First, we are proud to announce that we are now offering 24/7 live support to all UpKeep customers. We know that our customers often work outside regular business hours, and we want to be there for you whenever you need us. UpKeep’s dedicated support team is available around the clock to answer your questions, help troubleshoot any issues, and provide guidance and advice on how to get the most out of the UpKeep platform - any time, any day.

Our new 24/7 Customer Support can be contacted using the below contact methods:

• Support Contact Number: US/Canada: 323-880-0280 

• International : (866) 817-3778

• Link to Live Chat: https://www.upkeep.com/resources/support/

Joseph Schmitt, UpKeep’s VP of Customer Success shared, "I'm incredibly grateful for the entire team that came together to make this launch a success. It's a reflection of the dedication and hard work that everyone at UpKeep puts in every day to ensure our customers' success. I'm proud to be a part of a team that truly puts our customers first and goes above and beyond to provide them with the support they need."

But that's not all. We are also excited to introduce two new resources that give maintenance teams instant access to industry knowledge, allowing you to save time and increase efficiency, ultimately enabling you to focus on more important tasks. 

1. UpKeep’s AI-generated preventative maintenance checklist generator: Type in ANY asset, and we help you generate a checklist for your PMs!

2. Our brand new World Class Maintenance Library: 150+ downloadable learning guides from UpKeep's Expert In Residence and leading industry expert, Ricky Smith, CMRP, CMRT, CRL covering a wide range of topics related to maintenance and reliability, from maintenance best practices to advanced strategies for optimizing your operations. 

Lastly, we understand that more often than not, applying knowledge and best practices to your specific operations will come with its own mix of unexpected challenges. To help you and your team work through the complex nuances of up-leveling your operations, UpKeep is proud to sponsor The Maintenance Community Coalition Slack group, a resource providing access to industry experts and peers in every time zone around the globe and moderated by UpKeep Expert in Residence, Bryan Biescheke. This community of like-minded professionals is passionate about maintenance and reliability, and we believe that it's an incredible opportunity to learn from each other, share best practices, and get advice from experts who have been there before - no matter where you are.

"At UpKeep, we have always said that technology alone cannot fuel the success of modern maintenance and reliability programs," said Ryan Chan, CEO and Founder of UpKeep. "Our industry needs access to knowledge, expertise, and support to thrive. UpKeep is proud to lead the charge in meeting this need by offering our entire new suite of resources and support, empowering our customers to achieve their goals easier than ever before."