UpKeep vs. Fiix: ¿Cuál es el mejor software de gestión de mantenimiento?

UpKeep vs. Fiix: Which Is the Best CMMS for Your Business?

Far too many organizations take a reactionary approach to maintenance and facility management, creating downtime due to breakdowns, inefficient work order management, a lack of transparency, and the absence of data-driven decision-making.

Employing a cloud-based CMMS (computerized maintenance management system) to digitize maintenance tasks, work orders, asset tracking, and data analysis, and serve as a centralized hub for all your asset and maintenance operations.

Still, not just any CMMS will do. 

No one wants to invest the time and effort required to implement a new system only to discover that it doesn't meet their needs and abandon it six months later. 

With so many options, you want to choose the right CMMS for your business.

You’re in luck, we’ve done all the legwork for you to compare two top-performing CMMS platforms, UpKeep, and Fiix. By the end of this article, you’ll have a clear understanding of which CMMS is the better solution and how you can utilize it to optimize your business today.

An Overview of UpKeep vs. Fiix

UpKeep

UpKeep’s innovative CMMS solution streamlines key maintenance and processes involved in facility and equipment maintenance. UpKeep utilizes prominent AI technology in a comprehensive suite of tools to empower businesses across various industries to manage:

• Maintenance tasks

• Work orders

• Equipment tracking

• Inventory

• And more 

By digitizing and centralizing these operations, UpKeep enhances operational efficiency, reduces downtime, and promotes proactive maintenance strategies. Users can access the software from any device with an internet connection, promoting remote accessibility and team collaboration.

Upkeep caters to businesses of all sizes, from small startups to large enterprises, especially those who manage multiple locations or equipment types.

UpKeep’s Asset Operations Management (AOM) platform serves geographically diverse businesses best as a unique operational blueprint, threading together technician services with passive and active data, making it easier and faster for every employee to get what they need to do their job successfully.

UpKeep offers pricing options that vary depending on operational needs. Subscription tiers are based on the number of users and desired features but remain competitive with other similar CMMS systems. A free trial of each subscription tier is also available.

Fiix

Fiix’s CMMS software is centered on streamlining maintenance operations and maximizing asset uptime for small and medium-sized businesses in various industries that may have widely dispersed assets or mobile workforces.

Fiix aims to improve efficiency and productivity, reduce downtime and maintenance costs, and increase the visibility of asset health with the use of features like:

• Work order management

• Preventive maintenance scheduling

• Inventory tracking; and 

• Reporting

Fiix CMMS is focused on providing an AI-powered CMMS solution for SMBs looking to improve their maintenance operations.

Fiix is considered competitively priced, with subscription plans starting at a monthly cost and additional fees per user.

8 Features That Make UpKeep the Best CMMS Option When Comparing Fiix vs. UpKeep

#1: Work Order Management

Thanks to the work order management feature in UpKeep, you never have to worry about mishandled or out-of-date work orders again. UpKeep allows you to create, assess, prioritize, and measure all maintenance work orders in one place, making it easy to manage them, track maintenance costs, and simplify maintenance scheduling. Technicians can easily close work orders on the spot with the mobile-friendly software.

With Fiix’s work order management feature, you can set up your work requests by designing and importing work order information from a work request portal. You can create a template library and apply work orders with the same tasks to multiple assets. Use the calendar dashboard to view and directly assign work to your technicians. You also have the ability to schedule maintenance and trigger work orders to automate workflows.

While both have similar offerings for streamlining work order processes, you may have to invest more time upfront with Fiix to set up work requests. UpKeep is designed to get you up and running with just a few clicks.  

#2: Asset Management

Upkeep helps maintenance teams manage assets across life cycles and improve uptime. The most productive maintenance teams constantly face the decision to replace or repair based on the purchase price, depreciated value, and repair costs. In UpKeep, you can track warranties, purchase prices, and depreciation in real time.

Fiix offers an asset management feature that allows you to centralize and track assets and asset performance. Assign assets to specific individuals and recall asset work orders using QR codes or barcodes. The maintenance overview allows you to organize and view assets by user, asset type, inventory, purchases, or location. 

In a comparison of the two asset management features, both track and manage physical assets and optimize maintenance schedules to reduce downtime and improve overall asset utilization. However, more tier-one subscription reviewers preferred UpKeep’s asset management software over Fiix.

#3: Parts & Inventory

You will feel empowered to control costs and ensure you have a sufficient stock supply with the mobile inventory management feature from UpKeep. This feature allows you to oversee everything from parts consumption to purchasing and beyond. With inventory control, you can:

• Ensure consistent documentation by creating unique barcodes for any part in one click.

• Assigning a minimum quantity value to every part, setting up restock notifications, and automatic reordering enable you to track inventory and never run low again. 

• Know exactly where and how many parts you have to avoid overordering or expensive costs associated with overnighting parts.

• Manage inventory on the go with data visualizations and quantity information available to technicians on location.

Parts and inventory management with Fiix provides various parameters to track inventory levels, including minimum quantity alerts and cycle counts. Submit, approve, and send purchase requests and the like to vendors. Centrally store vendor contracts, rate sheets, warranties, and certificates of insurance in a vendor database.

UpKeep is the strong leader among CMMS solutions, and parts and inventory software has been a point of pride for the platform. Customers find UpKeep is superior in controlling maintenance and spare parts inventory, ensuring efficient stock tracking, timely replenishment, and cost-effective asset maintenance.   

#4: Preventive Maintenance Scheduling

The intelligent and intuitive preventive maintenance tool from UpKeep helps today’s maintenance professionals prevent asset breakdowns before they happen. Unplanned downtime is a thing of the past with this preventive maintenance software.

Runtime-based preventive maintenance allows users to create maintenance work orders that repeat based on various customized triggers, including:

• Previous work order completion dates

• Machine cycles

• Vehicle mileage

• Time intervals; or 

• Any other unit of measure 

Fiix Foresight is a fully AI-powered feature that automatically sifts through maintenance data to spot patterns and anomalies that may contribute to potential asset failure. Fiix Foresight uses comprehensive data derived from uploaded work orders, purchases, and more to calculate the average level of maintenance for equipment and predict downtime.

Though UpKeep also uses AI technology, some features still need to be touched by the experts. UpKeep’s preventive maintenance feature utilizes the best of both worlds with mobile features that empower your technicians with full accountability over completing routine preventive maintenance and checklists. Technicians can easily view their daily prioritized preventive maintenance on the UpKeep app home screen. Paired with UpKeep’s analytics powered by AI technology, admins are best able to determine which assets cost the most in unplanned downtime and to create team-specific routine preventive maintenance to reduce downtime.

#5: Safety and Compliance

Safety and regulatory compliance are critical for businesses across many industries. UpKeep can help you stay compliant with quick and easy access to:

• Compliance templates to track important tasks

• Historical documentation of safety and regulatory manuals

• Generated reports and documentation in PDF format 

• Up-to-date asset preventive maintenance checklists, schedules, and historical records

• Configurable analytics for auditors and inspectors, combining all the data they require 

If safety and regulatory compliance are important to your business, you may find managing compliance in the Fiix CMMS difficult. Fiix doesn’t offer features tailored specifically to the challenges most organizations face in remaining compliant. You may be able to find a database within the Fiix CMMS to keep a record of your maintenance schedules and a workaround to create analytic reports for auditors and inspectors, but who has time for that? UpKeep offers everything you need to stay compliant and prove it in one easy-to-use centralized command center for your maintenance and reliability teams.    

#6: Integrations

UpKeep integrates with your existing tech stack, so teams can eliminate silos around workflow, information, and data that hinder productivity and efficiency. Whether using business intelligence (BI) tools, enterprise resource planning (ERP) software, accounting software, productivity platforms, or any other mobile-friendly tools, you can be sure UpKeep will integrate seamlessly to complete your personalized suite of tools.

Fiix offers an open application programming interface (API) where customers are encouraged to connect their CMMS to several other systems. Through partnered solutions for common hardware and software, customers can create their own integration solution or have one custom-designed to meet their needs.

When it comes to streamlining your processes, the ability to integrate with existing systems can make or break a CMMS. That’s why UpKeep provides worry-free integration with over 500 other platforms. Avoid duplicate data entry and distractions from multiple log-in screens. When you need real-time data sync between your systems, choose UpKeep.   

#7: Analytics and Reporting

UpKeep shines with its reporting feature, built to help you quickly generate a maintenance report to evaluate:

• Work order completion rates

• Maintenance costs

• Technician productivity

• Inventory levels

• And more

With custom dashboards, exportable graphs, and PDF reports, you can identify issues at a glance and create a digital report in seconds. UpKeep’s analytics and reporting tool arms you with the key asset and workforce data needed to make informed decisions for intelligent asset operations.

The Fiix CMMS analytics and reporting feature provides a dashboard with live updates to view important metrics on demand. Fiix also offers ready-made reports to view your team’s past, current, and future work, customizable by time, costs, assets, parts usage, and more.

The analytics and reporting feature is comparable between both CMMS platforms; however, UpKeep clients found the range of customizable options provides more valuable insights to optimize maintenance processes and improve overall efficiency.

#8: Mobile Accessibility

UpKeep’s CMMS is more than mobile-friendly — it’s mobile-first. Upkeep allows technicians to manage work orders, assets, and inventory on the go. Prioritizing a mobile-first approach for maintenance teams enables them to access and manage operations from anywhere. 

Additional UpKeep mobile tasks include the ability to:

• Create and update work orders

• Access and update key asset information

• Track and update inventory

• Capture and upload photos

• Submit work requests

• Receive real-time updates

• Service equipment without wifi or service (updates will sync when wifi is restored)

UpKeep’s mobile app is available on both Android and iOS devices.

Fiix also offers a mobile-friendly app that allows technicians to work on or offline on any device with internet access. 

As the first CMMS to be engineered with mobile access in mind, UpKeep’s mobile app is a standout feature, allowing for in-hand access and real-time updates. Customers credit the mobile app for facilitating easy task management and ensuring timely and imperative communication. Request your free demo today.

3 Key Differences Between UpKeep vs. Fiix

#1: Pricing

UpKeep offers a maintenance pricing plan to fit every need. UpKeep pricing tiers include:

• Lite – $20/month per user for teams looking to track assets and create fundamental preventive maintenance schedules with procedures.

• Starter – $45/month per user for teams looking to build efficient and strong preventive maintenance through machine status and manpower visibility.

• Professional – Pricing upon request for departments that need to leverage insights and analytics to drive further maintenance growth and productivity.

• Business+ – Pricing upon request for organizations ready to capture maintenance & operations data to manage multiple locations & system customization.

All UpKeep subscription plans include various features and offer a free 7-day, risk-free trial with 24/7 support and no credit card required. UpKeep also offers free demos and tours of each subscription tier to help you determine which is right for you.

Fiix also offers subscription-based pricing:

• Free – $0 for limited users who need to create work orders, manage preventive maintenance tasks, and manage assets.

• Basic – $45/month per user for smaller teams that need to create preventive maintenance tasks, track metrics, and view inventory levels.

• Professional – $75/month per user for larger teams that need to manage maintenance across several sites, build custom reports, and generate AI-powered reports.

• Enterprise – Pricing upon request for large teams that require customized maintenance management solutions and integration.

Fiix offers a free tour or demo with Enterprise plans only.  

#2: Customer Support

UpKeep offers extensive customer support available 24/7 and access to a variety of resources, including:

• Easy-to-follow troubleshooting tips online

• A help center with wide coverage of topics

• A frequently asked questions section for quick reference 

• An extensive video library; and

• Regularly held webinars for in-depth guidance

UpKeep customer support is just a call, email, or text away. Or you can connect with an UpKeep specialist on social media or with the live chat button integrated into the website. 

Fiix offers email and phone support during regular business hours. However, in-demand support is always available with application video tutorials and help center access. 

#3: Ease of Use

The Upkeep platform is intuitive, mobile-friendly, and requires little to no training.

Customers have found the UpKeep interface extremely user-friendly, with customization capabilities and robust features, like the UpKeep mobile app, enabling technicians to report work orders on the spot and supervisors to access it anytime, anywhere, for real-time updates. 

The Fiix CMMS also ranks well in ease of use with customers, though some may call it less intuitive, adding that proper training is required as the process can be tedious and time-consuming.

When comparing the two solutions, reviewers found UpKeep easier to set up and administer. 

And the Winner Is…UpKeep: The Clear CMMS Solution for Any Business

Though it offers similar popular features, most users preferred the ease and adaptability of UpKeep. 

Most commonly, Fiix users cited limitations in reporting capabilities and customization options compared to UpKeep, which offers comprehensive customizable reporting and analytics. 

In addition to the extensive suite of tools that help teams manage work orders, track assets, schedule preventive maintenance, and monitor inventory levels, UpKeep is regarded for its mobility, ease of implementation, and affordability.

UpKeep’s user-friendly platform is designed to cater to the needs of maintenance teams, enabling them to collaborate seamlessly, schedule tasks, and monitor asset performance.

UpKeep's AOM is the only tool with CMMS software purpose-built to:

• Manage multi-location, day-to-day maintenance life cycles.

• Optimize asset utilization.

• Gain insights into real-time performance data.

• Employ an ecosystem approach.

• Bridge the gaps between maintenance, reliability, and operations.

• Be intuitive for every employee to use.

With superior integration, UpKeep's solutions contribute to cost savings, improved asset longevity, and overall operational excellence for any organization seeking to optimize maintenance practices in today's fast-paced business environment.