S1: E9 UpKeep Customer Success: Miguel Valencia, Goodwill

Explore how UpKeep's CMMS has revolutionized Goodwill's facilities management, leading to improved communication, streamlined processes, and cost savings.


Welcome back to the UpKeep Pledge Pros Podcast! Join host Bryan Bieschke as he welcomes UpKeep customer- Miguel Valencia, Vice President of Operations and Sustainability at Goodwill onto the podcast. Explore how UpKeep's CMMS has revolutionized Goodwill's facilities management, leading to improved communication, streamlined processes, and cost savings.

In this enlightening conversation, Miguel shares firsthand experiences of managing Goodwill's diverse workforce and the challenges they face in maintaining their facilities. Discover the importance of user-friendly technology, community partnerships, and aligning values in achieving organizational goals.

Join us as we delve into the unique challenges of nonprofit organizations, the significance of data-driven decision-making, and the potential for further collaboration between Upkeep and Goodwill. Gain valuable insights into optimizing operations and supporting community-based missions.

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UpKeep's Asset Operations Management Platform is a mobile-first CMMS, EAM & IIoT suite of solutions proven to streamline the work order process and take you from reactive to preventive maintenance. Purpose-built to manage multi-location, day-to-day maintenance life cycles; optimize asset utilization; and gain insights into real-time performance data. Maintenance, reliability, and operations teams now have one easy-to-use tool to drive efficiency and effectiveness across the organization.

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The Upkeep Customer Success Team works like an extension of your team, helping customers hit their maintenance goals by providing useful reliable customer support, help center, a personalized plan to help you grow with UpKeep.

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Join us for a deep dive into some of Asset Operations Management’s core fundamentals. 

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