FOR OPERATIONS TEAMS
You are asked about output, not work orders.
Maintenance, safety and parts on one record, so downtime, cost and capacity can be answered from the same numbers the floor is working from rather than from a monthly spreadsheet.
WHAT CHANGES
Operations is measured on output and cost, and most maintenance systems report on tickets. These are the four gaps that shows up as.
Downtime is reported monthly, compiled by hand, and already too late to act on.
Downtime accrues against the asset as work is recorded, so the current number is available on any day of the month.
Every site reports differently, so comparing them takes a week and an argument.
One asset naming scheme and one set of statuses across sites, compared on the same numbers.
Maintenance spend arrives as invoices with no link to the equipment that caused it.
Labor and parts land on the asset, so cost per asset and cost per site come out of the record.
A capital request is argued from a story about the machine everyone knows is bad.
Repeat failures, total spend and downtime for that asset are on the page before the meeting.
RESULTS
Measured across UpKeep customers in an independent Forrester study.
90%
Reduction in technician time spent filing work orders and finding asset information
KEY WORKFLOWS
None of this requires anyone to compile anything. It is the same record, read differently.
NOVA
Nova is UpKeep's AI assistant, and it builds apps. Describe the view you need in plain language and Nova builds it against your own downtime, cost and work order data.
See how Nova worksPRODUCTS
These are apps, not an edition. Operations usually cares most about what reads across sites.
Maintenance CMMS Work orders, preventive maintenance, asset history, and parts. The system of record everything else hangs off.
Explore CMMS →
EHS Safety Incident capture from the floor by phone or voice, with OSHA 300, 300A, and 301 recordkeeping.
Explore Safety →
Training Learn Procedures, courses, and certifications tied to the people who do the work.
Explore Learn →CUSTOMER STORIES
Keeps kitchen equipment running across a footprint measured in thousands of sites.
Chick-fil-A
Read the story →
One operator runs maintenance across every restaurant he owns from a phone.
McDonald's
Read the story →
Moved campus crews off paper and onto digital preventive maintenance and work orders.
Caltech
Read the story →
Standardized maintenance across one of the largest custom restorative labs in the world.
Glidewell
Read the story →
Moved from 60% reactive work to 20% by putting every asset on a recurring PM schedule.
Industrial manufacturer
Read the story →
Shifted work from reactive to preventive and brought maintenance costs down with it.
Layfield Group
Read the story →
Replaced paper tracking and manual data entry across the plant using Nova.
Sprinturf
Read the story →
Moved maintenance off paper and onto a system the whole team can see.
Old Trapper
Read the story →The same record, read at a different altitude. Maintenance needs the job; operations needs downtime, cost and capacity rolled up by asset, line and site.
The value is that neither is compiled. Both come out of the work being recorded once.
Only if they share an asset naming scheme and a set of statuses. UpKeep enforces that structure across sites, which is usually the actual work of a rollout, the software is the easy half.
Yes, through Production. A stop recorded against an asset shows against that line rather than sitting in a maintenance queue nobody outside the team reads.
No, and it should not try. UpKeep answers questions about assets, work and maintenance cost. If you already have a warehouse, the data is available by API rather than trapped.
It is not an ERP, not a full MES, and not a financial planning system. It will tell you what an asset costs and what it stopped; it will not close your books or run your production scheduling end to end.
FREE RESOURCES
Practical guides and research from the UpKeep team. No cost, no sales call required.
A fully staffed plant still loses hours to failures a retired technician would have caught in minutes. This playbook reframes the problem: knowledge is disappearing because no system was built to capture it. It lays out a three-part framework for closing that gap and shows what changed at one plant that stopped hiring its way out and instead started capturing what its people already knew.
Get the guide
This year's report reflects a fundamental shift in how maintenance creates competitive advantage. While 90% of teams recognize what drives reliability, only 25% can consistently execute it. The gap between knowing and doing has become the defining challenge and opportunity of 2026.
Get the report
Effectively managing change enables maintenance teams to implement new technologies, streamline processes, and foster continuous improvement, all of which are necessary to thrive in today’s fast-paced environment. This guide outlines essential change management models
Get the guideGET STARTED
Bring a metric you compile by hand each month. We will show where it would come from if the work were recorded once.
See how UpKeep can transform your operations.
