An operations manager is responsible for supervising all of the aspects that contribute to an organization’s efficiency, including its strategic practices, production of goods, delivery of services, development of processes and offerings, ongoing maintenance requirements, and more. In short, the operations manager ensures their company runs like a well-oiled machine.
They’re the leader of the business’ operations management (OM) team and are hyper-focused on reducing or eliminating barriers to operational success. It’s a highly collaborative role, since operations managers work to ensure both efficiency and quality across every aspect of the organization.
While the role may vary from one industry (or organization) to the next, the operations manager’s primary duty is to improve operational systems, processes, and policies to achieve the company’s mission. They play a vital role in long-term planning and lead initiatives to attain operational excellence.
An operations manager’s potential responsibilities include (but are certainly not limited to):
An operations manager’s roles and responsibilities depend heavily on the size of the organization and the industry in which it operates. But regardless of these varying factors, the role is pivotal to the organization’s success, as the operations manager oversees and guides the production of goods and services for the entire company.
Because the role is so foundational to a business’s efficiency, productivity, output, and—ultimately—revenue, an operations manager must possess the following skills:
In addition to the necessary hard and soft skills that help an operations manager thrive in the role, a qualified candidate must also have acquired specific educational degrees. Again, the education requirements for an operations manager may differ slightly from one organization (or industry) to the next, but individuals in the role typically possess a B.A. Some companies list an MBA as a requisite for the position, particularly those that are considered large enterprises.
To land a job as an operations manager, a candidate will first need to gain about five to eight years of related experience. This might include working on supply chain, logistics, business operations, inventory control, or quality assurance teams, among others.
Some operations manager positions may also require specific certifications, which deepen the individual’s knowledge and skill set. Certifications might include Certified Operations Manager (COM), Certified Association Executive (CAE), Certified Lean Six Sigma Green Belt (ICGB) and Project Management Professional (PMP).
The expected salary of an operations manager may vary based on their level of experience, industry, and location. According to the U.S. Bureau of Labor Statistics, the median salary for this role is roughly $99,000.
It’s important to note that operations managers must be highly collaborative, as they work with several other departments and team members to ensure success. It may change by industry, but operations managers generally report to chief operating officers (COOs) and other leadership teams.
They also work closely with the product team, the customer service team, maintenance tech managers, HR, sales, and other relevant roles across the organization. Operations managers focus their attention anywhere they need to remove blockers and increase efficiency in order for the business to effectively deliver goods and/or services.
Nearly any organization could benefit from employing an operations manager, so they can work in a variety of industries—including healthcare, manufacturing, retail, and more. The role is especially crucial for organizations in facilities management, property and hospitality management, general equipment management, government and utilities management, and other maintenance-focused companies, as they must improve their workflows to maintain SLA compliance and boost profitability.
The operations management field is expected to see a 9% growth by 2030, which isn’t surprising considering the role’s impact on an organization’s viability. Positions and processes will embrace energy and efficiency as a way to cut costs while also remaining environmentally friendly, as these initiatives are important to consumers.
For any organization, a talented, experienced operations manager can improve the profitability of the business. As is the case for many positions, it’s a vital job with inherent challenges. Fortunately, there are tools that can help ensure success.
UpKeep’s Asset Operations Management Platform (AOM) closes the divide between maintenance, reliability, and operations teams by creating a centralized command center for both passive and active data. It helps operations managers increase team efficiency and reliability, optimizes asset management, and offers comprehensive reporting and analytics to help organizations gain important new insights.
UpKeep AOM is designed for a variety of industries, including manufacturing, healthcare, farming and agriculture, and much more. It’s a mobile-first, cloud-based solution, which makes implementation quick and problem-free, so your team can get up and running as quickly as possible. It even includes robust dashboards to help operations managers pull data together from different sources to make better decisions on the fly.
Regardless of the industry in which your organization operates, you need an intelligent platform like UpKeep AOM to drive your team’s efficiency and productivity, and to optimize your most critical processes and workflows. It takes the guesswork out of making strong, data-driven decisions, so your already-busy operations manager can focus on what’s really important: keeping your organization running as smoothly as possible.
To see how UpKeep can help your operations team achieve its goals, sign up for a free trial today.
What is the difference between operations and maintenance?
Maintenance Manager | What Does a Maintenance Manager Do?
How do I reduce facility operating costs?
4,000+ COMPANIES RELY ON ASSET OPERATIONS MANAGEMENT
Your asset and equipment data doesn't belong in a silo. UpKeep makes it simple to see where everything stands, all in one place. That means less guesswork and more time to focus on what matters.