The UpKeep AI Roadmap: Where We're Headed

There's a real gap between hearing about AI in the news and seeing AI actually change a technician's day. Ryan Chan,
UpKeep's founder and CEO, opens this 30-minute session by naming that gap directly — and committing to closing it.
 
Half of this session is what's already live in UpKeep AI today: voice-fill work orders, reliability reports on demand,
email reports through Nova Sense, scheduled Pulses running in the background, and the Studio app marketplace customers have already used to build over 1,600 custom apps. The other half is the roadmap, spotlighting what's shipping next, and the bigger bet underneath it.
 
That bigger bet has three parts: a smarter Nova (persistent memory, context awareness, and unlimited scheduled runs),
Studio integrations that connect custom apps to your ERP and MES, and Supernova — a multi-purpose persistent AI agent that lives outside UpKeep, accessible from Slack, Teams, and the browser. It's the clearest single look at where UpKeep AI is going and what to start piloting now.

What You’ll Learn:

• How Nova answers operational questions against your real UpKeep data (work orders, assets, parts, downtime, etc) in plain language, without report building.

• The way Pulse runs Nova on a schedule, so your backlog is triaged, your reports are ready, and your week is teed up before anyone logs in Monday morning.

• How the Knowledge Base teaches Nova your team's rules (naming conventions, categorization, work-order standards) and applies them automatically to every new record.

• How email forwarding turns vendor invoices, POs, and quotes into work orders with no manual entry, and how voice-first field access lets technicians create work orders hands-free from the floor.

• The methodology behind Studio's "describe it, build it, deploy it" model that lets you ship a custom maintenance app the same day, from the 40+ ready-made apps in the marketplace, or built from scratch in plain language.

From Texting to Transparency: Moving away from texts, calls, and missing paperwork to a centralized record of everything without adding friction for your contractors.