Informe de estado de mantenimiento de 2021

UpKeep Launches 2021 State of Maintenance Report 

Today, UpKeep is releasing the second annual 2021 State of Maintenance Report. 

Thousands of professionals in maintenance and reliability across manufacturing and plants, food and beverage manufacturing, facilities management, and over seventeen other industries reported facing minimal financial impacts and turning to digital communication to accelerate team productivity during COVID-19.

Maintenance and reliability teams have been among the essential frontline workers at the forefront of their industries battling the COVID-19 pandemic. Today, UpKeep’s recently released 2021 State of Maintenance Report reveals industry leaders adapting to changes from the pandemic with resiliency and shifting towards technology for team collaboration.

Key findings include:

Maintenance Teams Have Been Financially Resilient During COVID-19

• Sixty-four percent (64%) of teams reported only slight changes affecting their maintenance budgets as a result of the pandemic. 

Implementation Success is Influenced by Company Size and Software Choice

• Software implementation success is influenced by software choice and company size. Sixty-one percent (61%) of respondents who use an integrated CMMS (computerized maintenance management system) with their ERP (enterprise report planning system) report that their software is difficult to use. Additionally, larger companies found it more difficult for their teams to adopt maintenance software.

Choosing the Right KPI is a Challenge

• There is a large disconnect between the most important KPIs teams are measuring and the top challenges maintenance teams are facing. Thirty-one percent (31%) of teams report their top challenges are unplanned equipment breakdowns and consistent documentation of completed work, yet forty-seven percent (47%) of respondents share the top KPI they are tracking is planned maintenance.

COVID-19 Has Accelerated the Use of Technology in Maintenance and Reliability

• COVID-19 has accelerated the digital transformation in maintenance and reliability. Sixty-six percent (66%) of participants report using a CMMS to track the status of work orders. 

“COVID-19 has generated an extreme demand for certain consumer products, but created pitfalls for others,” said UpKeep CEO, Ryan Chan. “Essential products manufacturers are experiencing extreme demands. On the other hand, non-essential producers are experiencing pitfalls in demand and are pressured to cut operational costs. Growth in the industry may have slowed down, but it has not stopped amidst a global pandemic.”

Maintenance teams are changing rapidly

The second annual State of Maintenance report surveyed thousands of key maintenance and reliability decision leaders spanning over eighteen industries. Across seventy-three countries globally, with a breadth of annual maintenance budgets between $500K and over $1 billion, the survey compiled insights from a wide range of participants. The report reveals that despite the challenges of a global pandemic, the maintenance industry adapted and pivoted in ways never before dreamed possible. The survey also covers what matters to maintenance teams in 2021, as well as how the state of maintenance will change and continue to adapt in the future. 

“Maintenance teams demonstrated remarkable adaptability and resilience during the COVID-19 pandemic and are going above and beyond to ensure that businesses of all sizes can continue to operate in challenging circumstances. Throughout the report, we included the voices of over twenty-five maintenance and reliability thought leaders alongside the data to provide additional analyses. It was important for us to provide both quantitative results and tangible insights on how to implement people-centric leadership to improve technology usage and adoption among maintenance team members.”  

About UpKeep

Founded in 2014 by Ryan Chan (Forbes 30 Under 30), UpKeep is unlocking the potential of maintenance and facilities teams by offering them the simplest and smartest way to manage their work and collaborate, all from their pocket. Unlike some clunky, legacy software vendors and DIY solutions, UpKeep was built to give technicians everything they need to manage their work on-the-go while empowering managers with the insights to make better decisions, faster. UpKeep is backed by leading investors, including Insight Partners, Emergence Capital, Battery Ventures, Y Combinator, Mucker Capital, and Fundersclub. The company is headquartered in Los Angeles, California with offices in San Francisco, the UK, and Canada.

UpKeep is the #1 Maintenance Management Software by Capterra/Gartner and G2, with 1,360+ positive reviews, named #1 Facility Management Solution By GetApp, and awarded Top 100 Fastest-Growing Products by G2.