Customer Success
24/7 Support When You Need It
We're here when you need it, 24 hours, 7 days a week. UpKeep isn't just software. We have a team ready to help you every step of the way, ensuring UpKeep makes your maintenance operations simpler and more productive.
UPKEEP EXPERTS HERE TO HELP YOU
UpKeep Implementation & Training Made Easy
Select from our range of Implementation Packages designed to simplify onboarding and empower your maintenance team for swift success.
$500
UpKeep Pro
Training Only
- ~1 Hours
- Dedicated UpKeep Expert
- 1-hour training/workshop session
- On-demand training resources
$1500
Quickstart
Implementation & Training
- <45 Days
- Dedicated Project Manager
- Standard feature setup
- Data migration
- 1-hour team training
$5000
Advanced
Expanded Training
- <85 Days
- Dedicated Project Manager
- Advanced Feature Setup
- Time-based and conditions-based preventive maintenance
- Data Migration
- + 2-hour team training
Contact Us
Custom
Enterprise Implementation
- Dedicated Senior Project Manager
- Project Timeline Based on Scope of Work
- Custom Project Plan
- Multisite deployment
- Customized training and enablement
"I have been using UpKeep for several years now and have found it to be a game-changer for our maintenance operations. What I appreciate most about UpKeep is their customer support team."
Michael W.
Capterra
Implement UpKeep with Confidence
Trust our efficient, five-step approach for seamless system deployment and team training, ensuring UpKeep's success.
- Introduce project team members
- Define roles and responsibilities
- Establish project goals and timeline
24/7 Support, Just a Click, SMS, Or Call Away
Benefit from our Standard and Premium support services. We offer 24/7 and weekend expert support, because we know your operations never sleep.
Standard Support
Technical Support
Free for all UpKeep users
- 24/7 Live Chat Support
- Phone support (8am-5pm PST M-F)
- General Support Queue
- Help Center access
- Webinars & on-demand videos
- New feature updates & tutorials
Premium Support
Technical Support + Customer Success
- Full 24/7 Live Support Access (chat, text, email, phone)
- 24/7 + Weekend Support
- Priority Support Queue
- Dedicated Success Manager
- Ongoing Custom Training & Consulting
- Early access to new product
- Includes all standard support access
Team you can count on
UpKeep's team consists of seasoned industry and technical experts. We utilize our wealth of knowledge and experience to deliver top-quality services and help our clients succeed in their maintenance management goals. Trust us to be your dedicated partner in achieving maintenance excellence.
UpKeep's On-Demand Resources
Instant Access to Maintenance Management Expertise
UpKeep Help Center
Find answers to your questions, learn new features, and get the most out of UpKeep with our comprehensive Help Center.
UpKeep Video Tutorials
Learn how to optimize your UpKeep system, streamline your maintenance processes, and get the most out of UpKeep with our informative video tutorials
Expert UpKeep Webinars
Join live or watch recorded webinars to learn best practices, new features, and industry insights to optimize your maintenance operations.
Customer Testimonials
UpKeep CMMS Simplifies Maintenance Management
Discover why our customers love using Upkeep CMMS for maintenance management.
4,000+ COMPANIES RELY ON ASSET OPERATIONS MANAGEMENT
Leading the Way to a Better Future for Maintenance and Reliability
Your asset and equipment data doesn't belong in a silo. UpKeep makes it simple to see where everything stands, all in one place. That means less guesswork and more time to focus on what matters.
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