UpKeep Pledge Is Our Commitment to Your Success

UpKeep Pledge Is Our Commitment to Your Success

One thing that we’ve always been proud of at UpKeep is our focus on customer success. Since our inception, we’ve invested heavily not only in developing a best-of-breed product but also in making sure our customers can use it effectively to succeed and grow.

Our announcement of the UpKeep Pledge this month is just another step to strengthen our commitment to every client’s success and satisfaction.

It’s a well-known fact that 70 percent of all new technology implementations fail to reach promised potential due to a lack of planning and poor adoption. We want to change that by providing a dedicated project manager who can oversee the entire customer implementation; tailored, remote training that addresses specific client needs; and comprehensive integration services to ensure that UpKeep is properly connected to a users’ critical systems.

We know that when companies choose UpKeep, they are making an investment of time and resources. That’s why we are making a renewed commitment to providing value, ensuring success and fully supporting customer needs in the UpKeep Pledge.

What’s Included in the UpKeep Pledge

The UpKeep pledge includes four key components: a risk-free trial, an initial training credit, 24/7 support, and access to industry experts. Clients have the opportunity to select either a quickstart or an advanced package, depending on their specific needs and budget. Let’s take a closer look at each component:

• Risk-Free Trial. We want our customers to buy with confidence, so as part of the UpKeep pledge, we will provide a full-refund during the first 7 days if clients are not satisfied for any reason.

• Initial Training Credit. Anytime new technology comes online, we know that the learning curve can be steep. That’s why we’ll provide a training credit worth $500 during the first 30 days when new customers can have access to experts to help ensure that set-up, implementation and onboarding happens as quickly and painlessly as possible.

• 24/7 Support. At UpKeep, when we talk about around-the-clock support, we’re not hyping a cumbersome phone support system or connecting you with shaky overseas technicians that you can’t understand. We’re connecting you with our team of trained UpKeep experts; real people who can help you ensure a 99.9 percent uptime of our product.

• Industry Experts. We love our community and can’t wait for you to be part of it. The final component of the UpKeep pledge is access to more than 4,500 industry experts who are dedicated to helping you upskill your team alongside us. Enjoy free weekly consultations with these experts who are certified risk management professionals (CRMP) through the Society for Maintenance and Reliability Professionals (SMRP) industry association.

• Accessible to All. Introducing a new entry level plan. UpKeep Lite offers basic work order management at only $20/ month per user—making it more accessible to everyone. 

What the UpKeep Pledge is Important

We’re not here just to sell a product. Unless UpKeep’s solution meets our customers’ current and growing needs and provides real value, we’ve failed. That’s why the UpKeep pledge is so important – to both our customers and ourselves. We promise to provide not only an excellent product, but the resources necessary to ensure that customers can achieve a successful and timely implementation. We know a big part of that is being available when and where customers need it, and that’s why we pledge that our service and support is available 24/7.

To learn more about UpKeep Pledge and how it can help your organization, reach out today.