UpKeep Is 2021 Gartner Peer Insights Customers’ Choice: EAM

UpKeep is excited to announce that we’ve been recognized as a Customers’ Choice in the June 2021 Gartner Peer Insights ‘Voice of the Customer’: Enterprise Asset Management Software. The team at UpKeep takes great pride in this distinction, as customer feedback continues to shape our products and services.

The Gartner Peer Insights Customers’ Choice is a recognition of vendors in this market by verified end-user professionals, taking into account both the number of reviews and the overall user ratings. To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate.

With 82 reviews and an overall rating of 4.5, UpKeep has a higher overall rating than other companies such as IBM, Infor, Oracle, and SAP. Here are some excerpts from customers that contributed to the distinction. Note: quotes edited for grammatical errors.

“We like how easy the reporting function is. Being able to categorize and track our service time has improved our productivity and provides us with an identification of areas to implement changes. Our employees found no difficulties in using the functions.” -Data Analyzer, Education, link to review.

“This product played a vital role in increasing our productivity. Also played an important role in automation. It is very helpful in comparing and monitoring the data. One of the key factors is data stored in the cloud, so that it can be accessed anywhere from any device. It is also very easy to use this product. Customer support is also too good.” -Software Engineer, Services, link to review.

"Our asset maintenance management is significantly improved as well as the effectiveness and efficiency. We would recommend this to our partner and possibly the next project/property in our brand." -Room Division Manager, Services, link to review.

Read more UpKeep reviews here!

Asset visibility and maintenance management are key to a well-run organization. The best way to achieve that requisite visibility is by utilizing a CMMS alongside your EAM software. By integrating a CMMS with your EAM, a maintenance team can get a bird’s-eye view of all their critical asset and maintenance programs. Together, a CMMS and EAM provide a comprehensive arsenal of benefits that can ensure your maintenance team is more effective and efficient. 

UpKeep is honored to be a 2021 Customers’ Choice for EAM Software. To learn more about this distinction, or to read the product reviews written by the professionals who use them, please see the UpKeep page on Gartner Peer Insights. 

To all of our customers who submitted reviews, thank you! We look forward to building on the experience that earned us this distinction! If you have an UpKeep story to share, we encourage you to join the Gartner Peer Insights crowd and weigh in.

The GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

Gartner, Gartner Peer Insights ‘Voice of the Customer’: Enterprise Asset Management Software, Peer Contributors, 4 June 2021