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Our commitment to every client’s success and satisfaction.

We recognize you are making an investment of time and resources when choosing UpKeep and this is our commitment to providing value, ensuring success and fully supporting your needs.

Our Pledge

What is UpKeep Pledge

The UpKeep Pledge offers numerous benefits, from a 14 day free trial, 24/7 support, access to training and industry expertise—giving each client every opportunity for success.

14 Day Risk Free

More than a free trial

Pledge provides the access to UpKeep plus the support you need to start implementing and using our software right from the start. With pledge every new client gets a dedicated implementation and Customer Success team member you won't find in a free trial.

$500 Training Credit

People not just software

Software is only as good as the people who use it. We know that adoption is the key to a successful implementation. That is why we provide a $500 training credit so you can invest in your people and not just software.

24/7 Support

Pick up the phone, SMS, or chat online

We know how critical a work-order can be. We're here when you need it, 24 hours, 7 days a week. We support organizations all over the globe and have a team ready to help you no matter the day or hour.

Industry Expertise

When you need that extra help

Whether it's making an assessment, planning an implementation, or reviewing best practices, we have a network of Maintenance & Reliability consultants that can be there to help.

UpKeep Lite

Right-sized for everyone

UpKeep now offers an entry level plan, UpKeep Lite, which offers basic work order management at only $20 per month per user—making UpKeep more accessible to everyone.

Our Pledge

Why the UpKeep Pledge

We are fully committed to delivering value and providing support to ensure your success

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Value Pledge

We pledge to ensure our software meets your needs and provides value to your organization.

Success Pledge

We pledge to provide the resources necessary to ensure you have a successful implementation experience.

Support Pledge

We pledge to ensure our service and support is available 24/7.

FAQ’s

Got a question?

Visit our FAQ section to learn more about Pledge and our commitment to every client's success.

The UpKeep Pledge is our commitment to our customers' success, distinguishing us in the competitive CMMS market. This pledge offers numerous benefits, from a 14-day free trial to free 24/7 support and access to industry expertise—all provided to give every new client the best opportunity for success.

This program includes a risk free 14 day free trial, 24/7 chat, SMS, and phone support, a 99.9% product uptime, access to a CMRP-certified customer success team, dedicated implementation and customer success resources, training, and access to the UpKeep community consulting resources.

The Pledge guarantees 24/7 support from dedicated UpKeep experts. Complementing this support, we reinforce our commitment to quality through our 99.9% uptime.

The Pledge offers a $500 Training Credit that can be applied to UpKeep’s Implementation and Training packages. This includes our Quickstart, Advanced, and Pro Training packages and UpKeep on-demand training and support resources.

Our Pledge promises a 99.9% uptime. "Uptime" refers to the ability of users to log into the UpKeep system successfully. While it's rare for a specific feature to have a technical issue, the overall product remains accessible. The UpKeep product teams are always focused on improving product reliability, ensuring successful deployments of new enhancements, and are resourced to support in the event of critical incidents.

4,000+ COMPANIES RELY ON ASSET OPERATIONS MANAGEMENT

Leading the Way to a Better Future for Maintenance and Reliability

Your asset and equipment data doesn't belong in a silo. UpKeep makes it simple to see where everything stands, all in one place. That means less guesswork and more time to focus on what matters.

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