Mattr

One Platform. Eight Sites. Zero Guesswork: Mattr’s Maintenance Transformation

At a Glance

Customer: Mattr
Industry: Manufacturing (Composite Tanks & Pipe Solutions)
Team Lead: Charlene Crocker, CMMS Administrator
UpKeep Users: 8 sites across North America (6 tank, 2 pipe)
Key Needs: Preventive maintenance program, standardization across facilities, ease of use, scalable CMMS

What Charlene Crocker Said

“UpKeep is made by maintenance people, for maintenance people. It’s just so user-friendly. The fact that technicians were using it and proud of it before I even left the site—it speaks volumes.”

“Our executive team brought me in on the decision-making process, and I chose UpKeep because it spoke the language of the maintenance floor—not code.”

Why It Matters

Before UpKeep, Mattr's maintenance operations were fragmented and inconsistent—some teams relied on binders and spreadsheets, while others had no preventive maintenance program in place at all. Charlene, a seasoned CMMS pro, was brought in to change that.

Mattr needed:

• A centralized system to replace disconnected tools (like Hippo, Excel, and binders)
  
  

• A user-friendly platform that encouraged technician adoption
  
  

• A solution that supported multi-site standardization and scalable training
  
  

UpKeep provided all of that—and more.

Real Results

Standardized Maintenance Across 8 Sites
All sites now follow the same checklists, nomenclature, and maintenance schedules—creating consistency across Mattr’s tank and pipe facilities.

Increased Adoption and Engagement
Technicians began using UpKeep confidently before Charlene even left the training sessions—demonstrating intuitive design and strong on-site buy-in.

Faster Support and Continuous Improvement

“I joke that I have our customer success manager on speed dial—every idea we have gets taken seriously and implemented quickly.”

Expanded Usage Beyond Maintenance

• Quality teams use UpKeep for calibration schedules
  
  

• HSSE teams manage compliance inspections (e.g., fire extinguishers, HVAC)
  
  

• Operations managers submit requests directly through mobile devices
  
  

Built for Growth
Charlene has trained every site, continues to optimize PMs, and is now rolling out advanced features like meters and UpKeep Edge to push even further.

UpKeep’s Impact

Charlene’s leadership, paired with UpKeep’s ease-of-use and flexibility, helped transform Mattr's maintenance culture from paper-based and inconsistent to proactive, standardized, and tech-driven.

Ready to Standardize Maintenance Like Mattr?

Discover how UpKeep can support your preventive maintenance journey and help you scale effortlessly.

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