Link Associates

From Work Orders to Life-Changing Results: The UpKeep Effect at Link Associates

At a Glance

Customer: Link Associates
Spokesperson: Jim Wilkie, Director of Fleet & Facilities
Industry: Nonprofit – Disability Support Services
Assets Managed: 21 residential homes, 43 fleet vehicles, centralized supply inventory
Users on UpKeep: ~260 staff submitting work orders, 2 maintenance techs, 1 transportation manager
Previous System: Facility Dude (and Excel)
Switched to UpKeep: For better reporting, fleet integration, inventory tracking, and partner support

What Jim Said

“It’s the first software company that really listens to its customers and helps find solutions within their program. Nobody else out there is doing it like UpKeep.”

“Time savings has been fantastic. Staff can snap a photo and submit it—no language barrier, no confusion, just action.”

“We’re 99% Medicaid-funded. The more we save on operations, the more we can reinvest into our staff and the people we serve.”

Why It Matters

Link Associates supports individuals with disabilities across Iowa. Every dollar and every minute count. With UpKeep, Jim and his small-but-mighty team have transformed how they manage fleet, facilities, and supplies—all while enabling 260+ staff members to efficiently submit work orders and supply needs. In a mission-driven, Medicaid-funded environment, operational efficiency directly impacts the quality of life for hundreds.

Real Results

Fleet + Telematics Integration:
Oil changes and diagnostics auto-trigger work orders via Zubie integration, reducing breakdowns and scheduling surprises.

Unified Inventory and Supplies Tracking:
Every work order—whether a vehicle issue or a request for gloves—flows through UpKeep. Inventory levels, costs, and usage are all tracked in one system.

Custom Reporting and GL Coding:
Jim’s team ties every work order to a general ledger code for faster, more accurate budgeting and end-of-year reporting.

Time-Saving & Accessibility:
With mobile-first work order creation (photos included), even staff with limited English proficiency can easily report issues.

Visibility & Communication:
Automated updates keep staff in the loop when work orders are processed, boosting internal trust and accountability.

Big Picture

By centralizing all operations in UpKeep—from maintenance and fleet tracking to supply distribution—Link Associates maximizes their Medicaid-funded resources and delivers safer, better environments for the people they serve.

Want to Learn More?

Get in touch with our team to see how UpKeep can transform operations for your nonprofit or fleet-based organization.

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