eMaint vs. UpKeep: Compare CMMS Software & Choose the Best for Your Team

UpKeep vs. eMaint: Which Is the Smarter Choice for Maintenance Management?

If your company relies on physical assets, equipment, or infrastructure that need regular maintenance, you can benefit from a CMMS. This software will help you streamline operations, reduce downtime, improve asset longevity, and ensure regulatory compliance.

But with so many CMMS companies to choose from these days, how can you know which one will work best for your organization?

We’ll help you wade through the sea of candidates by analyzing two top CMMS brands, UpKeep and eMaint. Keep reading to compare features, pricing, customer support, and more.

eMaint vs. UpKeep: A Quick Comparison

eMaint is a subscription-based, web-based software-as-a-service solution. The strength of this software lies in its ability to integrate data, teams, and systems. Each customer is assigned a dedicated manager and receives support, data backups, and software updates for managing work orders, inventory, scheduling, and regulatory compliance. However, some customers have mentioned that the reports can be challenging to use and read.

UpKeep’s CMMS solution is considered one of the top packages available to maintenance teams due to its functionality, customer support, and user-friendly design. UpKeep is a scalable CMMS that offers seamless access on both desktop and mobile devices, ensuring transparency of maintenance data for all team members, regardless of location. However, some requesters may have restricted access to this CMMS.

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Key Features Comparison

UpKeep vs. eMaint — which is the better choice for your company? To help you find out, we’ll break down some of the key features of each and let you evaluate them.

User Interface & Ease of Use

Customer reports come up again and again citing how easy UpKeep is to use. One user referred to it as a “fast, clean system,” and others praised its intuitive interface for simplifying navigation and helping reduce the learning curve for new users.

While eMaint has many features that companies love, many complain that this tool isn’t as easy to use — especially at first. For instance, some users think the mobile interface takes time to figure out, while others have trouble setting up reports.

Work Order Management

A great work order management software allows your teams to:

• Boost productivity by shortening resolution times.

• Protect crucial documents from being lost or misplaced.

• Ensure compliance with regulatory requirements.

• Automate data collection and reporting.

• Verify staffing needs and aid in operational decision-making.

UpKeep’s software simplifies the management of work orders, tracking maintenance costs, and scheduling maintenance tasks. Technicians can quickly close work orders on the go with the mobile-first platform. Their entry-level pricing package also allows for unlimited work orders, so everything is seamlessly streamlined.

eMaint also excels in work order management with its centralized platform, real-time data analytics, and focus on equipment reliability. Some companies have reported an increase in their work order completion rate since using this software. However, you’ll most likely have to pay more for a high volume of work order management with this company.

Asset & Inventory Management

Time spent chasing down inventory or wondering about the status of assets is money lost for your company. A good CMMS should be able to:

• Increase asset utilization and reliability.

• Streamline parts consumption and purchasing.

• Decrease downtime.

UpKeep gives real-time insights into inventory levels, locations, and usage to make informed reordering decisions, preventing stockouts and overstocking. It also has a strong preventive maintenance component, which makes it easy to schedule and track PM tasks and avoid equipment failure.

eMaint does have asset and inventory management, but not many users cite these as their strongest features. However, they have helped companies complete more preventive maintenance tasks on time with simplified drag-and-drop scheduling.

Mobile Accessibility & Offline Functionality

UpKeep was designed to be a mobile-first software, so this is one of the areas where it really shines. Easily allowing stakeholders to find or upload information wherever they are means work can be completed faster and nobody has to waste time searching for reports or work orders. Maintenance technicians report that they love using this software’s robust CMMS on their phones.

eMaint does support mobile use, but its focus is more on the desktop experience. This may be great for managers or other staff who are in an office all day, but how practical is it for most Maintenance and Reliability teams?

Implementation & Setup Process

UpKeep is known for having a straightforward, simple set up. Users can sign up for a free seven-day trial and start using the software immediately, so by the end of the week, they will have a really good idea of whether this product works for their company.

Many users have said they don’t find eMaint quite as easy to implement and set up. However, both companies allow you to “take a tour” with a walkthrough of how their product works before you sign up. This should give you a better idea of which one clicks for you.

Integration With Other Business Tools

UpKeep allows companies to seamlessly integrate their software with over 500 platforms, including:

• Google Workspace, Slack, QuickBooks Online, and Zapier to eliminate duplicate data entry

• Okta, Google, or other SAML providers for single sign-on, reducing the hassle of multiple login screens

• Webhooks and API for real-time data synchronization

eMaint doesn’t seem to have quite as many built-in integrations as UpKeep, but it does allow customers to:

• Connect apps like NetSuite and Salesforce, or utilize the API for custom integrations.

• Leverage SCADA, PLC, and MES/MOM production data to shift from a reactive to a proactive approach.

Reporting & Analytics Capabilities

UpKeep users love how this software has allowed them to eliminate manual reporting. This CMMS lets you:

• Create custom dashboards.

• Export graphs and KPI reports.

• Break out data within work orders to create specific insights and identify issues at a glance.

eMaint boasts that it can automate reports to help companies easily track KPIs like downtime, uptimes, and asset conditions. Using this software can help you gain visibility into the big picture.

Security & Compliance Features

Safety and regulatory compliance are critical for most industries. Certain organizations are subject to government audits regarding their maintenance processes. If a company fails to provide documentation proving it is properly maintaining its equipment, it may face fines.

UpKeep lets users generate reports and documentation in PDF format to give to auditors such as OSHA or ISO to show compliance with all regulations. The software also lets customers store historical documentation and upload easy-to-find safety and regulatory manuals, permits, and certifications, so workers have all the information they need. UpKeep’s customizable checklists can also help ensure compliance-related tasks are being completed.

eMaint says it is “designed with compliance in mind” to help companies avoid shutdowns and hefty penalties. This software lets users access a detailed, time-stamped record of every action and change to give auditors evidence that they’re operating within guidelines.

Scalability for Growing Businesses

Both software programs scale fairly well to adapt to business growth, from small teams to enterprise-level organizations. However, UpKeep is so scalable that it even functions well for the smallest of companies — such as freelance workers.

Pricing & Subscription Plans

UpKeep pricing has more flexible options for smaller companies. Its plans include:

• Lite, $20/month per user – Great for teams who want to track assets and create fundamental preventive maintenance schedules and procedures

• Starter, $45/month per user – Perfect for teams aiming to create an efficient and robust preventive maintenance strategy through visibility into machine status and workforce availability

• Professional, request pricing for more information – For larger departments that need to utilize insights and analytics to drive ongoing maintenance growth and enhance productivity

• Business+, request pricing for more information – For the biggest companies who need to manage multiple locations and system customization

eMaint pricing is as follows:

• Team, $69/month per user – A three-user package with standard CMMS features

• Professional, $85/month per user – For three or more users with an advanced feature set and dedicated account management

• Enterprise, contact for pricing – For five or more users with unlimited work request user logins and a senior customer success manager

Customer Support & Training Resources

UpKeep and eMaint both get high marks from users for timely customer and technical support. They offer phone, email, and live chat assistance.

UpKeep’s help center includes:

• Tutorials

• Team training webinars

• Free courses

• 24/7 live support

• And more

eMaint offers:

• A customer success portal with articles, support cases, and an idea port

• eMaint University with courses and best practices

• 18 hours of daily live support

Free Trials & Demos: What To Expect

UpKeep and eMaint both offer free demos where you can “take a tour” of their CMMS and its features. With UpKeep, you can sign up for a free seven-day trial (no credit card required) that allows you to immediately start using its basic features. eMaint doesn’t specify the length of its free trial or what that includes, and you will have to supply your credit card information to gain access.

Pros & Cons of eMaint vs. UpKeep

Real user feedback and industry insights point to specific pros and cons of both software programs. Here’s a quick rundown of what we found.

eMaint Pros:

• Excellent tracking capabilities

• Great customer and technical support

• Helps improve the reliability of maintenance data

eMaint Cons:

• Not as intuitive/easy to use

• Higher price point

• Lack of customization features 

UpKeep Pros:

• Extremely user friendly

• Built to be mobile-first

• More budget-conscious for small companies

• Superior dashboard analytic capabilities

• More advanced predictive maintenance features

• Includes a comprehensive free trial

UpKeep Cons:

• Lack of drag-and-drop features

• Not as much report customization as some users need

• May not have access to all departments without paying additional fees

Why UpKeep Is the Clear Choice for Your Maintenance Team

We’ve given you a lot to consider when comparing eMaint vs. UpKeep, but we hope you’ll agree that UpKeep is the superior CMMS. Our all-inclusive system is designed to help you centralize information and streamline management operations. 

If you’re ready to see for yourself, sign up for our free seven-day trial today. You can also request a demo where we’ll walk you through all our amazing features.

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