Revisión de las órdenes de trabajo de 2020: equipos de mantenimiento y resiliencia

The demands faced by maintenance teams in an unprecedented year

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This past year, maintenance team members were tested in unthinkable ways.

After maintenance teams had a strong finish to 2019, the new decade ushered in a new wave of moments that required managers to suddenly pivot big plans for innovation. The Covid-19 pandemic caused teams to take a look back at their maintenance KPIs and determine whether big goals were attainable in new circumstances. The familiar bustle of parts storerooms and buzz of factory floors were suddenly replaced by a piercing silence. Shifts that were once filled with the friendly faces of coworkers became staggered.

Maintenance families too, felt the burdens of the changing environment. Some maintenance managers worked from home, in between serving as full-time parents and teachers. Others, among the many essential frontline workers of the Covid-19 pandemic, put their lives on the line as they went back to work.

The workplace environment for many changed and maintenance teams had no choice but to adapt quickly.

Maintenance teams demonstrated remarkable adaptability during Covid-19

We heard the challenges you and your teams have been facing and found that maintenance and reliability teams have been financially resilient in the face of the Covid-19 pandemic.

Maintenance planners had more time to focus on building preventive maintenance programs to prepare for the upturn, as maintenance teams returned to work safely. Most industries we surveyed in our upcoming State of Maintenance Report shared that their budgets are either not changing or only shifting slightly. Increased use of PPE and masks allowed technicians to return to work as safely as possible.

Maintenance leaders on the frontlines had to make critical decisions on their production lines that often showcased humanity and service to others. Brew Dr. Kombucha realized the potential they had with the left-over alcohol from their fermenting process. They transformed a by-product of their kombucha into hand sanitizer during supply chain shortages in April. They partnered with local businesses to ensure quick distribution to health workers and communities affected by the pandemic. Using tools like UpKeep Analytics, the team at Brew Dr. could see metrics like parts consumption, to ensure that every tool was where they needed it, when they needed it.

Mynor Arrelano, a Plant Manager at Sigan Industries, rapidly shifted their production schedule and produced 40,000 bottles of hand sanitizer. He ensured all critical work orders were completed in UpKeep, while keeping panic at bay from his team members.

The sometimes behind the scenes work of maintenance workers were placed in the forefront of preserving human life. Inventory management became critical to human life. Clint Jantz, a Clinical Engineer at Memorial Regional Health in Colorado, was responsible for all the PMs on hospital equipment. Additionally, he was in charge of keeping track of essential supplies and inventory, including ventilators. As Clint shared with us:

“[UpKeep has] been so beneficial for us, especially in the current situation, for me to be able to see work orders as soon as they come in, even if I’m not technically on the clock. I’m still supposed to be managing this medical equipment 24 hours a day. If I get a work order at 10 p.m., I can see that instantly, in real-time, on UpKeep’s dashboard.

“Especially as we look at the world today, and as we see other countries struggling to keep up as far as equipment goes, and that hits my realm pretty hard,” he continued. “I want to make sure that we have access to equipment and parts as well as a solid handle on where those parts are located. UpKeep has really helped me make sure that my inventory isn’t lost, stolen, or misplaced.”

Clint, and so many others we spoke with this past year, stepped up and adapted in ways unimaginable to respond to the global pandemic. We are so grateful for the courage and leadership demonstrated by maintenance teams this past year.

Maintenance teams accomplished even more with work orders in UpKeep

We recognize the pain and disappointment many have experienced this past year. However, we also want to celebrate the ways in which maintenance teams have been resilient. There have been millions of work orders completed. Maintenance teams were able to successfully introduce brand new software to their teammates so they can communicate remotely.

It is an honor to see the incredible accomplishments maintenance teams are achieving with UpKeep. Here are just a few highlights we have seen from all UpKeepers this past year:

UpKeepers accomplished over 2.5 million work orders in 2020

That's enough work orders to seat 43 football stadiums.

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58% of all work orders in UpKeep were reactive in 2020

Too much reactive maintenance can often cause production or safety issues. One way to reduce reactive maintenance activities is to perform routine PMs on equipment.

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42% of all work orders in UpKeep were recurring in 2020

Many often wonder what is a good amount of reactive and recurring work orders. Some recommend the 6:1 rule, while others turn to different metrics

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The most work orders were completed on November 30, 2020

Many waited until the last day of the month to check off to-do tasks. Work orders could have piled up over the Thanksgiving holiday.

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The least amount of Work Orders were completed on April 12, 2020

Many turned off their phones during Easter Sunday and celebrated the holiday with their families. Additionally, much of the United States was shut down due to the Covid-19 pandemic.

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The average cycle time for UpKeep customers was 14 days.

On average, it took fourteen days for teams to close work orders in UpKeep. Building a world-class maintenance team isn't a task that can be done overnight, but incorporating healthy practices of closing work orders immediately upon completion can reduce cycle time.

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UpKeepers spent a total of 3.4 million hours performing Work Orders

That is equivalent to a cumulative 399 years performing work orders!

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663 Work Orders mentioned Covid in 2020

We were surprised to see this number lower, but we imagine many people had inspections that did not mention Covid.

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5% of all Work Orders in UpKeep involved cleaning

That's a lot of clorox.

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4% of all Work Orders in UpKeep included an inspection

You can check that off of your to-do list.

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The most popular season to complete Work Order was autumn

Fall was the best month for productivity across all teams.

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The most popular day to complete a Work Order was Thursday

Imagine if it was a Thursday in the fall.

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The most popular time to complete a Work Order was 10 am.

Imagine if it was 10 am on a Thursday in the fall.

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The best month overall for schedule compliance was August.

Imagine if it was 10 am on a Thursday at the end of August leading into fall.

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10% of all Work Orders were completed over the weekend

Take a break this holiday season, you deserve it!

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Wishing you all a safe holiday season. Thank you for all your hard work!