Work order management
From request to resolution, without the runaround
Create, assign, prioritize and track work orders in real time. Technicians get instant push notifications on mobile. No more lost tickets, radio calls or delayed responses.
Complete work order lifecycle
Every work order, from request to done
Stop chasing paper trails and radio calls. UpKeep gives your entire team one system to request, assign, execute and close work orders from anywhere.
Work order creation
Create detailed work orders in seconds with custom fields, checklists, priority levels and asset associations. Use templates for recurring job types.
Auto-assignment
Automatically route work orders to the right technician based on skill, location and workload. Eliminate manual dispatching bottlenecks.
Mobile close-out
Technicians complete work orders from the field. Log labor time, add notes, attach before/after photos and capture signatures on mobile.
Request portal
Give anyone in your organization a simple way to submit maintenance requests. Requests convert to work orders instantly with automatic notifications.
Recurring work orders
Schedule repeating work orders by time or meter triggers. Automate preventive maintenance so nothing slips through the cracks.
Complete audit trails
Every action on every work order is logged automatically. Who did what, when and how long it took. Full compliance-ready documentation without extra effort.
See the full work order lifecycle with your assets and your workflows.
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Powered by Nova AI
AI that handles the busywork
Nova AI runs in the background reviewing work orders, routing jobs to the right technician and cleaning up your data. Less admin, more wrenching.
Smart routing and priority
AI assigns each work order to the best technician based on skill set, availability, location and priority. Critical jobs jump to the front automatically.
Voice and hands-free
Technicians check asset history, pull parts info and close work orders by voice. No typing, no stopping work.
Pulse: scheduled reviews
Set recurring tasks like "review on-hold work orders daily" or "flag overdue PMs weekly." Nova delivers prioritized insights automatically.
Automated data cleanup
Nova standardizes part names, closes stale work orders and enforces naming conventions across your entire operation.
Work order lifecycle
Request to resolution in five steps
Instant notifications
Technicians get push alerts the moment a work order is assigned. No radio calls, no walking back to the shop.
Photos and attachments
Attach before/after photos, PDFs, manuals and documents directly to work orders. Capture evidence for quality assurance and compliance.
Real-time tracking
See every open work order across all facilities in one dashboard. Filter by priority, technician, asset or status.
Built for every role
Managers see the full picture, technicians get mobile tools, and requesters track status without calling anyone.
Proven results
Real numbers from real operations
Frequently asked questions
Work order software, answered
Is UpKeep good work order software for a small business?
Yes — small teams are where UpKeep started. Plans begin at $24 per user per month, requester seats are free and unlimited, and single-site teams typically go live in under 30 days without an IT project. You get the same mobile app and AI features as enterprise customers, and the platform scales if you grow into multiple sites.
Do requesters need a paid license to submit work orders?
No. Requester seats are free and unlimited on every plan. Machine operators, front-desk staff, drivers — anyone can submit a request from their phone or a QR code and track its status. You only pay for the technicians and managers who work the orders.
Can technicians use the mobile app offline?
Offline mode is built in. Technicians can open work orders, complete checklists, log time, and attach photos with no signal — in basements, walk-in freezers, or remote sites — and everything syncs automatically when connectivity returns.
Can work orders be created automatically?
Several ways. Preventive maintenance schedules generate work orders by calendar date or meter reading. Edge IoT sensors open work orders when a vibration or temperature reading drifts out of range, with the data attached. And Nova AI can draft work orders from rough notes or a voice description.
How long does implementation take?
Most teams go live in 2 to 6 weeks. Single-site operations typically launch in under 30 days; multi-site enterprises with integrations take 60 to 90 days. UpKeep's customer success team handles data import, workflow configuration, and technician training throughout.
Does UpKeep integrate with our existing systems?
UpKeep connects to 1,000+ systems through native integrations, Zapier, and a public API. Common connections include ERPs (SAP, Oracle, NetSuite), IoT sensors, GPS and telematics, and identity providers for single sign-on.
Ready to streamline your work orders?
Talk to a maintenance expert for a personalized walkthrough — or jump straight in with a free trial.