Work order management
From request to resolution, without the runaround
Create, assign, prioritize and track work orders in real time. Technicians get instant push notifications on mobile. No more lost tickets, radio calls or delayed responses.
Complete work order lifecycle
Every work order, from request to done
Stop chasing paper trails and radio calls. UpKeep gives your entire team one system to request, assign, execute and close work orders from anywhere.
Work order creation
Create detailed work orders in seconds with custom fields, checklists, priority levels and asset associations. Use templates for recurring job types.
Auto-assignment
Automatically route work orders to the right technician based on skill, location and workload. Eliminate manual dispatching bottlenecks.
Mobile close-out
Technicians complete work orders from the field. Log labor time, add notes, attach before/after photos and capture signatures on mobile.
Request portal
Give anyone in your organization a simple way to submit maintenance requests. Requests convert to work orders instantly with automatic notifications.
Recurring work orders
Schedule repeating work orders by time or meter triggers. Automate preventive maintenance so nothing slips through the cracks.
Complete audit trails
Every action on every work order is logged automatically. Who did what, when and how long it took. Full compliance-ready documentation without extra effort.
Powered by Nova AI
AI that handles the busywork
Nova AI runs in the background reviewing work orders, routing jobs to the right technician and cleaning up your data. Less admin, more wrenching.
Smart routing and priority
AI assigns each work order to the best technician based on skill set, availability, location and priority. Critical jobs jump to the front automatically.
Voice and hands-free
Technicians check asset history, pull parts info and close work orders by voice. No typing, no stopping work.
Pulse: scheduled reviews
Set recurring tasks like "review on-hold work orders daily" or "flag overdue PMs weekly." Nova delivers prioritized insights automatically.
Automated data cleanup
Nova standardizes part names, closes stale work orders and enforces naming conventions across your entire operation.
Work order lifecycle
Request to resolution in five steps
Instant notifications
Technicians get push alerts the moment a work order is assigned. No radio calls, no walking back to the shop.
Photos and attachments
Attach before/after photos, PDFs, manuals and documents directly to work orders. Capture evidence for quality assurance and compliance.
Real-time tracking
See every open work order across all facilities in one dashboard. Filter by priority, technician, asset or status.
Built for every role
Managers see the full picture, technicians get mobile tools, and requesters track status without calling anyone.
Proven results
Real numbers from real operations
Ready to streamline your work orders?
Get a personalized walkthrough with a maintenance expert. See how work orders move from request to resolution in your operation.
Request a demo