Fast actions, high-volume commands
Nova's default mode, built for speed. Use it when you know what you want and just need Nova to do it.
Nova credits
Every UpKeep plan includes monthly Nova credits per user, shared across Nova and Studio. Power users running heavy Nova Max analysis can purchase credit packs that don't expire and roll over month to month.
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What's included
Every paid plan ships with a monthly credit allowance per user. Credits are shared across Nova and Studio and reset every month.
Two modes, one credit pool
Both modes draw from your account's credit pool. The difference is what you use them for and how many credits each task costs.
Nova's default mode, built for speed. Use it when you know what you want and just need Nova to do it.
Built for complex asks. When the answer needs Nova to pull from multiple sources, identify patterns or build something new.
Manage usage
Admins can view per-user credit usage in Settings → Nova & Studio. Get a clear picture of who's running heavy Max analysis before sizing a credit pack.
Talk to sales about a packCommon questions
Your monthly credits reset every month. If your team consistently hits the limit before reset, you can buy a credit pack that adds to your account and is used before your monthly allotment runs out next cycle.
No. Purchased credits never expire and roll over month to month. Unlike your included monthly allotment (which resets), credit packs stay in your account until used.
Yes. Purchased credit packs are shared across every user on your account. Anyone running Nova or Studio can draw from the pack, so a few power users running heavy Max analysis won't lock the rest of the team out.
One shared pool. Both Nova and Studio draw from your account's monthly credit allowance, so usage is unified and admins see one number to manage.
Standard for fast actions and direct commands ("close all completed PMs"). Max for analysis, reasoning and multi-step asks ("which assets had the most downtime this quarter and why"). Standard can answer complex questions too, just less thoroughly than Max.
No. We don't auto-bill overages. Credit packs are intentional purchases. You decide if and when to buy one.
Settings → Nova & Studio. Admins can see per-user usage there to understand where credits are going before deciding to buy more.