Oshkosh Defense

How Oshkosh Defense Set the Standard with UpKeep and a Technician-First Culture

At a Glance

Customer: Oshkosh Defense – Spartanburg, SC
Champion: Trent McJunkin, Facilities & Maintenance Manager
Industry: Defense Manufacturing
UpKeep User Since: 2024
Primary Focus: Building a world-class maintenance program from scratch with full CMMS integration and technician buy-in

What Trent Said

“If I equip the best technicians with a bad system, their skill doesn't matter. That’s why we chose UpKeep—it’s intuitive, scalable, and made for techs like mine.”

“From day one, we felt like VIPs—even though we were a small facility. The support and understanding from UpKeep was unmatched.”

Why It Matters

When Trent joined Oshkosh Defense’s Spartanburg facility, there was no maintenance program—just an empty building and a blank slate. As the first local hire, he had the rare opportunity to build a program from scratch using all the best practices he had read, studied, and lived through in over a decade in industrial maintenance. The mission: build the best maintenance team in the world and give them a CMMS that could match their talent and ambition.

After years of working in large organizations like BMW using complex systems like SAP, Trent knew he wanted something different—something user-friendly, mobile-first, and built with technicians in mind. UpKeep stood out not just for the product, but for the people. “They understood what we needed, and it felt like talking to a friend.”

Real Results

• Technician-First Implementation: Before committing, Trent had his techs test the system themselves. Even the most reluctant team members gave it a resounding thumbs up.
  
  

• Built for Growth: Oshkosh selected UpKeep not just for today’s needs, but for future scalability as they reach full production and add more shifts.
  
  

• Parts & Inventory Optimization: Working with UpKeep and industry expert William Sloan, Trent’s team is building a clean, accurate bill of materials and parts strategy by Q4.
  
  

• Leadership by Example: Trent emphasizes data-driven storytelling and technician empowerment, ensuring CMMS success is team-owned and impact-driven.
  
  

Why UpKeep

• Intuitive UI: “It works just like my phone,” said one technician during trials.
  
  

• Scalable Infrastructure: Built to grow with Oshkosh's aggressive manufacturing targets.
  
  

• Custom Dashboards: Real-time KPIs and metrics to support reliability decisions at scale.
  
  

• Unmatched Support: “We weren’t a big account, but you’d never know it from how we were treated.”
  
  

What’s Next

Oshkosh Defense’s Spartanburg facility is just getting started—but it’s already setting the tone for what a modern, technician-centered maintenance program can look like. With UpKeep as its CMMS foundation, and a culture of trust, expertise, and strategic thinking, the sky’s the limit.

Connect with Trent

Want to talk shop, swap maintenance strategies, or learn how Oshkosh is building something special?
Reach out to Trent on LinkedIn.